Senior IT Technician; Level 3

Benefits:

• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Opportunity for advancement

We are seeking a highly skilled Senior Technician to deliver advanced IT and cybersecurity solutions for small- and medium-sized businesses. This role involves managing complex technical issues, designing and maintaining secure networks, and leading IT projects from start to finish. You’ll work closely with clients to provide strategic technology recommendations, ensure compliance with security standards, and mentor junior team members. Ideal candidates bring extensive MSP experience, strong problem-solving skills, and expertise in systems administration, networking, and security tools.

Join our dynamic team to make a meaningful impact while advancing your professional growth.

• Technical Support: Offer expert assistance for IT systems, encompassing servers, networks, and applications. Troubleshoot simple and complex IT issues (level1 through level
  3).
• Network Management: Design, implement, and maintain secure network solutions. Monitor network performance proactively.
• System Administration: Perform maintenance, upgrades, and security hardening across client environments.
• Client Interaction: Build and maintain strong client relationships to foster long-term success. Recommend technology solutions that align with business goals.
• Project Management: Lead IT projects, including migrations, deployments, and infrastructure improvements.
• Documentation: Maintain accurate technical documentation and standard operating procedures to ensure consistency and efficiency.
• Training and Mentorship: Support the development of junior technicians.
• Compliance: Ensure systems adhere to data protection and cybersecurity regulations.
• Emergency Support: Respond promptly to critical issues, including after-hours and weekend support as needed.

• Must have a minimum of 5 years of IT support experience, with at least 2 years in a senior or Level 3 role.
• Must have a minimum of 3 years of recent MSP experience.
• Must have CompTIA Network+ and Security+. Beneficial to have Microsoft MS-102 and SC-300 certifications, or similar.
• Bachelor’s degree in computer science, or related field, is a plus, but not required.

• RMM and ticketing systems (Ninja One and Autotask PSA)
• EDR or MDR systems (Sentinel One or Blackpoint)
• Windows and Mac workstations and Windows servers
• Networking, firewalls, VPNs, and security best practices

• Strong documentation practices (IT Glue)
• Problem-solving and project management skills
• Excellent communication and customer service abilities
• Adaptability in a fast-paced environment

• Blend of in-office and onsite work depending on client needs
• Occasional local travel to client locations
• Flexibility to support emergencies or project deadlines

• Competitive salary and performance-based incentives
• Health insurance allowance
• Paid time off and holidays
• Professional development support
• Locally owned and operated

At Team Logic IT, we help businesses leverage technology effectively and securely. As part of a dynamic local office backed by a national network, you will have the opportunity to grow your skills, contribute to client success, and collaborate with talented professionals across North America.

If you would like to be considered for this opportunity
, please submit your resume and a brief cover letter outlining your background and how you match the requirements for this role.