Intake Specialist​/WIOA Eligibility Specialist

Intake Specialist / WIOA Eligibility Specialist

Join Career Team as an Intake Specialist / WIOA Eligibility Specialist and help transform lives by using technology and compassionate services to support job seekers across the country. Career Team is a leading workforce development organization that blends cutting‑edge software with world‑class training, case management, and dynamic job development. We are dedicated to solving today’s unemployment challenges and creating measurable outcomes for our clients.

Career Team is seeking a WIOA Eligibility Specialist for its North Central Texas location. The specialist will conduct eligibility screenings, verify documentation, and build participant cases in full compliance with WIOA guidelines. The role reports directly to WIOA Program Managers and ensures timely, accurate processing of participant files to support enrollment and service delivery.

• Provide information about workforce services
• Process screenings and applications to determine eligibility for customers in East Texas
• Enter source document data into case management and document storage systems; maintain database by adding new and updated customer information
• Process customer documents by reviewing data for deficiencies
• Resolve discrepancies using standard procedures or return incomplete documents to the supervisor for resolution
• Acquire and maintain ongoing programmatic competency to ensure compliant case management
• Accurately document customer interactions through well‑written case notes
• Ensure that case files meet or exceed programmatic requirements
• Maintain operations by following policies and procedures
• Work with office equipment, computer software, and hardware
• Collaborate as part of a team to achieve shared goals
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

• Bachelor's degree or higher, or an equivalent combination of education and experience
• 2+ years of work experience in training, customer service, or related fields, working with a culturally diverse customer base and demonstrating cultural sensitivity
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Personal computer literacy, including effective use of the Internet, e‑mail, and Microsoft Office (Word, Excel, Outlook)
• Ability to meet and/or exceed set goals and objectives
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A valid driver's license

• Bilingual in English and Spanish
• Experience and knowledge of WIOA and TANF workforce development contracts/programs
• Astounding ability to multitask and be proactive

• Employment Type:
  
  Full-Time, Non‑Exempt Employee
• Job Site:
  Onsite
• Salary: $45,000 – $55,000 per year
• Travel: 25% travel within the region

Founded in 1996, Career TEAM, LLC is a private workforce development organization with a record of accelerating the human condition. The company has been recognized by Inc. Magazine, the U.S. Chamber of Commerce, 60 Minutes, CNN, Money Magazine, and the British Broadcasting Network, and has been invited to the White House as a top ten U.S. training provider.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Employment is contingent upon successful completion of a background check, including criminal history, prior employment, and education verification. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

Career Team is committed to complying with the CCPA and all data privacy laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses personal information…