Mental Health Rights Protection Officer

Denton County MHMR Center employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Denton County MHMR Center defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation,socioeconomic status, veteran status, age, and other groups.

Denton County MHMR Center employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Under direction of the Administrator of Quality and Utilization Management and within federal, stateand local guidelines performs routine quality assurance work. Work involves planning, developing, and administering internal quality assurance and compliance activities.

The MH Rights Protection Officer & QA Specialist is responsible for monitoring and conducting activities under the supervision ofthe Administrator of QM/UM. The position is responsible for the implementation of an on-going quality assurance program designed to monitor and evaluate the quality and appropriateness of mental health services, pursue opportunities to improve individuals served care and resolve problems objectively and systematically. This position will be directly responsible forcarrying out quality improvement processes and strategies focusing on mental health services and producing reports associated with quality assurance monitoring.

This will include but is not limited to record audit reviews, utilization reviews, outcome evaluations,scheduled self-assessment data verification reviews, death reviews, safety and consumer satisfaction surveys. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Graduation from an accredited four-year college or university with major course work in ahuman service field as required to qualify as a Qualified Mental Health Professional (QMHP) and two (2) years prior experience in a mental health field required. Working knowledge and ability with Windows based Microsoft Office Word, Excel, Access software, E-mail and internet use or knowledge required. English/Spanish bilingual preferred.

• Knowledge of federal and state programs, policies and laws of financial and medical eligibility program policies, and of quality control procedures.
• Skills in interviewing,in analyzing data, and in using computer programs and software.
• Ability to apply program and quality control policies and procedures; to ensure compliance withstate and federal regulations; to select, analyze and evaluate information fromcase records in relation to eligibility criteria, and to communicate effectively.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

• Rights Protection Officer
• Coordinates the MH services related abuse, neglect, rights, and program complaints & investigations process.
• Provides back up to the RPO for MR services as needed.
• Serves as back up liaison to the Texas Department of Family and Protective Services (DFPS) as needed.
• Coordinates the Center's appeals and Medicaid Fair Hearings process.
• Conducts all investigative processes according to center policy, procedure and related rules.
• Completes and processes all related documentation within two business days of receipt.
• Ensures current postings of all applicable related information at each Center. Operated/contracted facility and residential programs as required.
• Attends and advocates as appropriate and requested on behalf of a person served within established rules and regulations.
• Provides abuse, neglect, rights and confidentiality (ANRC) training as needed.
• Provides back up to Human Rights Committee (HRC) activities as needed.
• Consumer satisfaction activities
• Coordinates internal mental health satisfaction surveys in accordance with DSHS rules and regulations, DSHS performance contract and the center's current policies and procedures.
• Compiles all results in a historical worksheet to track trends and make reports available to supervisor on an annual basis and as needed.
• Conducts follow-up surveys with consumers to ascertain outcome achievement and satisfaction as part of the quality review process as required.
• Quality review activities
• Monitors and analyzes Utilization Management/RDM data.
• Develops quality indicators for review of each mental health program service area.
• Conducts reviews on an ongoing basis to assure assessment of current, applicable quality indicators.
• Reviews MH incident, medication error and safety reports.
• Facilitates MH data collection and trending reports.
• Completes mental health medical record reviews as required for center self-assessment activities.
• Compiles deficiency reports and forward…