Patient Access Applications Specialist

Bring your passion to Texas Health So We Are Better Together

Work Location:

Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

Work Hours:

Full-Time;
Monday – Friday from 8:00am to 5:00pm

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

• High School Diploma or Equivalent is required.
• Other Healthcare or related field 2 years college coursework preferred.

• 5 Years Healthcare experience required.
• 1 Year Experience in developing and delivering training programs in a healthcare or related setting preferred.
• 1 Year Familiarity with Lean, Six Sigma, or process improvement methodologies preferred.
• 1 Year EPIC Certified or advanced experience with Epic Cadence, ADT/Grand Central, Optime and Referrals preferred.

• CHAA – Certified Healthcare Access Associate Upon Hire Preferred OR
• CHAM – Certified Healthcare Access Manager 90 Days Preferred

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and electronic health record (EHR) systems.
• Strong public speaking, facilitation, and teaching skills with the ability to engage and train diverse staff groups.
• Exceptional customer service, communication, and conflict resolution abilities.
• Strong problem-solving and critical-thinking skills, with the ability to adapt to changing workflows and technology.
• Analytical and administrative skills necessary to accurately compile statistics, write Ad hoc reports, maintain logs, and input data into various computer programs

• Conducts new hire onboarding and orientation, ensuring staff understand patient access systems, workflows, and best practices.
• Designs and develops skill materials, including manuals, e-learning modules, presentations, and hands-on simulations.
• Facilitates classroom and virtual training sessions for new and existing staff, covering core patient access functions and system applications.
• Assesses staff competency and performance through evaluations, audits, and feedback, identifying opportunities for targeted retraining.
• Maintains and facilitates updated content to align with industry standards, system enhancements, and process improvements.

• Serves as the leader, primary mentor and entity resource for patient access applications and workflows, providing ongoing support and troubleshooting assistance for multiple stakeholders.
• Collaborates with IT and system administrators to test, implement, and optimize system upgrades and functionality changes.
• Conducts on-site rounding and audits to provide direct support and identify workflow gaps.
• Supports downtime preparedness and recovery efforts, ensuring staff are trained in manual processes and reconciliation procedures.
• Oversees work queue monitoring, quality assurance monitoring, SharePoint resource management, and report generation and analysis.

• Works closely with Patient Access leadership, IT, and Revenue Cycle Training teams to align training programs with operational priorities.
• Actively participates in and assists leading department meetings, presenting updates on training initiatives, system changes, and process enhancements.
• Identifies and communicates system improvement opportunities, advocating for changes that enhance efficiency and compliance.
• Assists in the development and execution of departmental projects, workflow standardization, and process improvement initiatives.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.
At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Denton is a 255-bed,…