Crisis Triage QMHP PRN

Under the direction of the Program Manager of Psychiatric Triage and within federal, state and local guidelines performs moderately complex case management work.

This position is grant funded.

The Crisis Psychiatric Triage Qualified Mental Health Professional (QMHP) is responsible for providing crisis services to residents of Denton County that present to the Psychiatric Triage Facility. Job duties include face to face assessments and responding to needed telephone interventions. Additionally, this position will complete 24hr follow ups both in person and over the phone as needed. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Education,

Training, and Experience

Graduation from an accredited four‑year college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and one (1) year prior experience in a mental health field required. Master's Degree in a human services field and previous Crisis experience preferred. English/Spanish bilingual preferred.

Registration, Certification, Licensure, and Other Qualifications

• Individual needs to meet the requirements to Qualify as a QMHP
• All job specific training must be completed within 30 days of hire.
• The position requires a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements.
• This position requires knowledge of causes and treatment of mental illness and related conditions.

Knowledge, Skills, and Abilities

• Skill in interviewing, listening, providing case management services to individuals, and in the operation of computers and applicable computer software.
• Ability to screen and evaluate individuals, provide appropriate referrals/resources, prepare reports, and communicate effectively.
• Ability to convey instructions and explanations to individuals and interested parties, explain available services.
• May train others.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

Attend and participate in all scheduled meetings

• Staff will attend all Psychiatric Triage team meetings as scheduled and sign in for meetings to acknowledge their presence and understanding of the topics discussed.
• If a meeting is missed, staff will get with supervisor within one week to review the information.

Provide courteous, professional services at all times

• Maintains professional boundaries.
• Interacts with center staff, clients, and community members in a professional manner.

Enter time worked accurately each day and submit time sheet by deadline given Greets individuals in psychiatric triage facility and gain an understanding of what brought them to the facility

• Ensure completion of sign in sheet when applicable.
• Coordinates client care by ensuring appropriate staff member is contacted within 10 minutes of client arrival
• Ensures consents are obtained prior to releasing any information to outside entities.

Provides emergency/crisis intervention when necessary according to Health and Human Services Commission (HHSC), trauma informed care principles, and center policies and procedures

• Begins all assessments within a maximum of ten minutes post completed triage.
• Completes triages as assigned. Discusses clinical outcome and notifies appropriate manager if needed.

Collaborates with team members to determine least restrictive treatment through screening form and other assessment methods

• Discusses treatment recommendation at the end of every Risk of Harm (ROH) Assessment.
• Attempts to contact all collaterals to gather or collaborate information provided during ROH Assessment, prior to discussing case with management.
• Discusses case as needed with appropriate manager.

Collaborate with individual and with community agency to carry out least restrictive environment

• Arrange transportation as needed.
• Facilitate ensure safety as needed.
• Coordinate/confirm admission to inpatient facility as needed.

Ensures follow-up on 100% of individuals screened within 24 hours

• Completes or ensures screening email is sent to all necessary parties, with all necessary information to complete 24 hour follow up.
• Follow up appointment is documented in LOC 0 schedule.
• Completes follow ups as assigned both in face to face and over the phone.

Completes phone follow ups as needed

• Monitors emails throughout scheduled shift and completes any follow ups requested.
• Prints and posts follow up email in appropriate location that fall under different shift.

Completes Adult Needs and Strengths Assessment (ANSA)/Child and Adolescent Needs and Strengths Assessment (CANS) at time of Risk of Harm assessment to determine whether a individual qualifies for crisis package services

• Documents reason for clinical decision if deviating into level of care.
• Documents individuals determined level of care in crisis assessment and screening email.

Works…