Senior Coordinator, UNT One Stop

Title:

Senior Coordinator, UNT One Stop

Employee Classification:
Sr Student & Pgrm Coordinator

Campus:
University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Enrollment Management
-Gen

Department: UNT-Integrated Student Svc Ctr-164820

Job Location:

Denton

Salary: 47232.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

Department Summary

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Representative, UNT One Stop position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience.

The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions

Position Overview

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Team members serve students through multiple service modalities, including in person, telephone, and virtual platforms such as online chat and case management.

The Sr. Student and Program Coordinator provides friendly, professional, quality service to students for all aspects of enrollment student business and is expected to be committed to improving student services, providing operational excellence across all service delivery methods. This position has the lead role for advising on complex issues and problems regarding student enrollment progress, as well as financial matters and utilizing professional judgement in resolving issues.

Minimum Qualifications

Bachelors degree in a related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training and experience.

Knowledge,

Skills and Abilities

Strong organizational skills and ability to execute multiple projects. Strong verbal and written communication skills. Advanced Microsoft Office skills.

Preferred Qualifications

Experience working at UNT or a similar style institution. Working knowledge of student information systems (including but not limited to People Soft and Sales Force).Experience in higher education, preferably a onestop service model, financial aid, registrar, and/or student accounting. Experience working with diverse populations of students, staff and faculty desired.

Job Duties

* Provide advanced direct assistance to students, families, and campus partners in support of a holistic and simplified student experience. Assist in day to day UNT One Stop operations to ensure that high volume enrollment related student service inquiries and requests are addressed in a timely, accurate, courteous, and helpful manner. Services may be delivered in person or through virtual pathways, including support at Denton and ancillary UNT One Stop locations at other UNT campuses.

* Manage complex or sensitive cases across admissions, enrollment, financial aid, student accounts, academic records, and financial literacy. Utilize established policies, procedures, knowledge base resources, and consultation with One Stop team members and/or campus partners to research solutions and coordinate cross functional resolution prior to leadership escalation. Tasks require…