Financial Aid Administrator

Overview

Title: Financial Aid Administrator
Employee Classification: Financial Aid Administrator
Campus: University of North Texas
Division: UNT-Enrollment Management
Sub Division-Department: UNT-Financial Aid & Schol-Gen
Department: UNT-Financial Aid-164860
Job Location: Denton
Salary: 43000
FTE: 1.000000
Retirement Eligibility: TRS Eligible

The Financial Aid & Scholarships (FAS) Office is committed to helping students achieve their educational goals by providing effective and meaningful financial aid assistance. FAS is responsible for processing financial aid applications, administrating various financial aid programs, and providing financial aid counseling to students and their families.

• Manage and maintain requests for technical setup required in People Soft to award scholarships, including organization, monitoring, reporting, and related outreach.
• Review and complete quality controls related to scholarship and financial aid administration. Manage the review and resolution of scholarship disbursement error lists.
• Provide customer service and guidance to campus partners and colleagues. Serve as point of contact for in-depth scholarship questions.
• Process scholarship awards to ensure accuracy, efficiency, and compliance with applicable federal, state, and institutional rules and regulations.
• Assist with answering general scholarship inquiries from students and families, and with office-wide tasks such as aid adjustments, customer service inquiries during peak times, and financial aid presentations (orientations, high school nights, and preview events).
• Maintain and apply knowledge of federal, state, NCAA, and institutional rules and regulations regarding the administration of scholarships and financial aid. Monitor updates for impact to processing and/or customer service. Provide feedback and recommendations to the supervisor to develop and maintain best practices.

• Bachelor's in related field, three years in student services or related roles. Equivalent education, training, or experience accepted.
• Must maintain good standing on federal student loans; NSLDS access for hire and continued employment.

• Proficiency in Microsoft Office.
• In-depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate.
• Ability to problem solve, multitask and organize in a fast-paced, collaborative environment.
• Ability to effectively communicate.
• Develops and maintains effective working relationships.

• Three years of experience working within a financial aid office.
• Knowledge of federal and state rules and regulations regarding the administration of financial aid.
• Integrity, honesty, and responsibility with a desire to contribute to a team.
• Experience working with all levels of management.
• Excellent customer service skills; strong written and oral communication skills.
• Proven ability to work under pressure with minimal supervision.
• Excellent problem-solving skills.
• Strong attention to detail.
• Strong presentation and organizational skills; ability to execute multiple projects simultaneously.
• Strong critical thinking skills.
• Excel and data analysis experience.

As a condition of hire and continued employment, must be in good standing on all federal student loans and must grant permission for the office to access the National Student Loan Data System (NSLDS) to verify such standing.

• Manage and maintain requests for technical setup required in People Soft to award scholarships, including organization, monitoring, reporting, and related outreach.
• Review and complete quality controls related to scholarship and financial aid administration. Manage the review and resolution of scholarship disbursement error lists.
• Provide customer service and guidance to campus partners and colleagues. Serve as point of contact for in-depth scholarship questions.
• Process scholarship awards to ensure accuracy, efficiency, and compliance with applicable federal, state, and institutional rules and regulations.
• Assist with answering general scholarship inquiries from students and families as well…