Customer Service Rep University Dr

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

• Respond to customer inquiries via phone, email, and in-person interactions
• Address and resolve customer complaints in a timely and professional manner
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our system
• Identify and escalation complex issues to appropriate team members when necessary
• Contribute to a positive team environment and support colleagues as needed

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to work on-site at our Denton location (2317 W University Dr)

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

• In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas

• Extreme weather conditions including

• temperatures ranging from 0 degrees up to 110 degrees outside

• Rain, fog, sleet, snow, ice, wind, dust, and more

• Sudden changes in temperature in work area and while outside

• Fumes from food odors

• Exposure to cornmeal dust

• Cramped quarters including walk-in cooler

• Hot surfaces/tools from oven and hot plates up to 500 degrees or higher

• Sharp edges and moving mechanical parts

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SENSING
• Talking and listening on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
• The ability to direct activities
• Perform repetitive tasks
• Work alone and with others
• Work adequately under stress
• Meet strict quality control standards
• Work well with others
• Satisfy unhappy customers
• Analyze and compile data
• Make judgments and decisions
• Problem Solving
PHYSICAL REQUIREMENTS

• Standing

• Most tasks are performed from a standing position

• Height of most work surfaces is between 36 and 48 inches

• Walking/Jogging/Running

• For short distances or for short durations

• Sitting

• Paperwork is normally completed in an office at a desk or table

• Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3′ x 1.5′

• Cases are usually lifted from floor and stacked onto shelves up to 72″ high

• Carrying

• Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves

• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

• Pushing

• To move trays which are usually placed on dollies

• A stack of trays on a dolly is approximately 24 – 30 and requires a force of up to 7.5 pounds to push

• Climbing

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

• Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station

• Toe room is present, but workers are unable to flex their knees while standing at this station

• Duration of this position is approximately 45 – 120 seconds at one time, repeated continuously during the day

• Forward bending is also present at the front counter and when stocking ingredients

• Crouching/Squatting

• Performed occasionally to stock shelves and to clean low areas

• Reaching

• Reaching is performed continuously; up, down and forward

• Workers reach above 72″ occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves

• Workers reaching down to…