Recreation Coordinator - Customer Service

Summary

This requisition expires on March 16, 2026, but may close earlier if the position is filled prior to the expiration date.

Responsible for developing, coordinating, implementing, promoting, and supervising recreation programming. Support division operations, activities, programs, special events, and services. Monitor resource allocation, assist with the budget process, and provide administrative and technical support to department staff.

Essential Functions and Other Important Duties

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

* Supervise assigned staff, volunteers, and contract instructors; prepare facilities for programs, rentals, and special events.

* Monitor work tasks, staff scheduling and assist with payroll.

* Develop and implement programs and special events by assessing the needs of internal and external stakeholders, including but not limited to, ensure program(s) goals and strategies are met, scheduling program dates, reserving program facilities, and collaborate with Marketing Administrator to promote and advertise programs.

* Maintain budget oversight of program area, including but not limited to, negotiating class and instructor fees, prepare cost analyses of program goals and strategies, purchase and maintain equipment and materials.

* Act as liaison with external stakeholders to establish and implement specialty programs, as needed.

* Investigate and respond to customer inquiries and complaints and respond appropriately to emergencies situations.

* Monitor resource allocation by maintaining program area supplies and equipment, evaluating and recommending budgetary needs for program area; act as liaison and process vendor and instructor payments.

* Complete inspection and maintenance of adaptive equipment before, during, and after use; notified leadership immediately of any equipment that is not able to be replaced or repaired.

* Assist with report preparation related to departmental activities and other administrative tasks, as needed.

* Acquire job specific certifications and training documentation related to job-specific program area and preschool.

* Provide recommendations to leaders regarding continuous improvements and process efficiencies that improve customer service.

* May represent the facility/program supervisor in their absence.

CUSTOMER SERVICE

* Supervise, organize, and implement administrative activities relative to Civic Center and departmental service operations, including but not limited to cash handling, booking for Civic Center, parks, and pavilions, and coordination of building operations for both paid rentals and internal operations.

* Coordinate and oversee rentals and reservations including working with customers; provide on-site support including, but not limited to, set-up and take-down, Audio/Visual coordination,

* Process pre-rental and post-rental correspondence and surveys to ensure a successful experience and maintains customer retention.

* Process rentals into Civic Rec and ensure all rentals are properly booked.

* Serve as department customer service liaison; assist internal Denton Parks and Recreation frontline staff with customer service initiatives, including but not limited to, trainings, policy compliance, and ensuring premier guest service experience.

* Develop and implement training and onboarding program for all public-facing staff.

SUPERVISORY/BUDGET RESPONSIBILITIES

* Assist with selection,training,supervising, and evaluating staff; recommend assignment/assignment change, retention, discipline, and dismissal.

* Assist with developing, managing, and monitoring budget; maintain accurate budget reporting; ensure that operations are cost-effective, and funds are managed wisely.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

* High School Diploma or equivalent; and,

* Six (6) years of recreation experience or related field; and,

* One (1) year of supervisory experience

OR

* Bachelor's Degree from an accredited college or university in Recreation, Therapeutic Recreation, Kinesiology, or related field; and,

* Two (2) years of recreation experience or related field; and,

* One (1) year of supervisory experience

OR

* Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

* Knowledge of applicable Federal and State laws parks and recreation.

* Knowledge of…