Customer Service & Business Office Associate

Job Overview

Legend Senior Living is looking for an organized, detail-oriented and self‑motivated individual to join the team as a Customer Service & Business Office Associate. This role provides a wide variety of administrative support to residents and associates.

• Greeting/assisting visitors at the front desk and routing incoming phone calls
• Recruiting responsibilities such as scheduling interviews, running background checks, and onboarding associates
• Managing the payroll system: entering new associates, correcting punches, and documenting absences
• Accounting tasks: entering transactions into an expense tracking report, submitting invoices/checks, and collecting/depositing rent payments
• Training support: printing training forms, submitting and documenting completed trainings, and running reports of overdue trainings
• Submitting various forms such as associate changes, meeting minutes, injuries, garnishments, and employment verifications

• Experience in office‑related administrative tasks
• Ability to multi‑task while maintaining accuracy
• Strong organizational skills
• Working knowledge of Microsoft Office and Outlook
• Comfortable working in a fast‑paced environment
• Ability to maintain confidentiality with sensitive information

• Medical, Dental, and Vision offerings for benefit‑eligible associates
• Company‑paid life insurance coverage of $30,000
• Voluntary benefits including hospital indemnity, accident insurance, critical illness, legal/identity theft, and disability insurance for eligible associates
• 401(k) program with discretionary company match
• Competitive paid time off for full‑time associates
• Holiday pay
• Discretionary scholarship program
• Annual performance evaluations and raises

• Employee referrals
• Employee of the month/year recognition
• Resident tour (move‑in)

• Work environment focused on maximizing the potential of every life we touch, with holistic wellness, Gold Leaf dining standards, and vibrant life enrichment activities
• Associate support available: work‑friend trainer, employee assistance program, crisis care assistance, paid‑time‑off donations, continuing education opportunities, appreciation/sympathy gifts, and family member discounts
• Associate growth opportunities: hundreds of promotions each year and annual performance evaluations with raises
• Company snapshot:
  Legend has been a family business for 30 years, adding multiple properties each year, and has received awards such as Great Place to Work, Best of Senior Living Award, and Innovative Programming in Senior Living

Legend Senior Living is a drug‑free workplace; drug screening may be conducted at the company’s discretion. This position may require evenings and weekends as needed. Applications are accepted on an ongoing basis.