Manager, Customer Success Engineers

Git Lab is an open-core software company that develops the most comprehensive AI-powered Dev Sec Ops  Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.

Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co‑create the future with us as we build technology that transforms how the world develops software.

As the Manager, Customer Success Engineers, you’ll lead a team of technical specialists who drive Git Lab adoption and value realization at scale across the Americas. You’ll design and run scalable technical enablement programs that help customers unlock business outcomes from Git Lab across source code management, CI/CD, Dev Sec Ops , and Agile planning, while building repeatable frameworks to remove adoption barriers.

Reporting to the Senior Director of Customer Success Managers, you’ll combine deep Dev Sec Ops  expertise with strategic program development, partnering closely with Sales, Renewals, and cross‑functional teams to turn technical insights into commercial impact, reduce churn risk, and surface expansion opportunities. In your first year, you’ll be focused on establishing clear metrics for technical value, strengthening voice‑of‑the‑customer feedback loops with Product and Engineering, and elevating the effectiveness and impact of the Customer Success Engineering team across a pooled book of business in the AMER region.

• Lead a distributed team of Customer Success Engineers in the Americas to drive Git Lab adoption and technical value realization across a pooled book of business.
• Develop and execute scalable technical enablement strategies and programs that help customers use Git Lab for source code management, CI/CD, Dev Sec Ops , and Agile planning.
• Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.
• Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.
• Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.
• Mentor and coach team members to strengthen their Dev Sec Ops  expertise, customer engagement skills, and ability to translate technical capabilities into business value.
• Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross‑functional teams.
• Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience.

• Strong understanding of Dev Sec Ops  practices, with the ability to connect Git Lab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.
• Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.
• Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and…