Patient Access Representative - Hospital; PRN

Job Summary

Responsible for Business Office duties including Admissions, Dismissals, Switchboard, registration follow-up and Specialty Clinic preparations.

• Admissions and dismissals
• Admit patient into hospital computer system – ER, outpatient ancillary services, specialty clinic, surgery and inpatient.
• Complete necessary paperwork based upon admission type and responsible party
• Dismiss upon notification
• Prepare paper work for Specialty Clinics
• Organize and pre-admit patients for Specialty Clinics on a daily basis to ensure smooth flow of patient traffic the following day
• Moderate amount of telephone usage in all aspects of the job
• Completes follow-up and reporting as needed
• Reviews and corrects Accu Reg errors
• Ensures complete accuracy with each admission
• Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business
• Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives
• Perform other duties as assigned

• Perform other duties as assigned

• Complete annual education requirements
• Maintain patient confidentiality at all times
• Report to work on time and as scheduled
• Wear identification while on duty
• Maintain regulatory requirements, including all state, federal and local regulations
• Represent the organization in a positive and professional manner at all times
• Comply with all organizational policies
• Conduct oneself as a professional in accordance with PRIDE values
• Participate in performance improvement and continuous quality improvement activities
• Attend regular staff meetings and in-services

• One to two years prior hospital/medical office experience preferred. Prior knowledge of medical terminology preferred
• Previous data entry experience preferred
• High School Diploma required
• Accuracy in data entry to ensure correct billing practices
• Professional phone etiquette and techniques
• Excellent people skills
• Must be able to type 50-60 w.p.m. and operate standard office machines
• Must have ability to function under stress
• Must possess emotional maturity to maintain good relationships in multi-person office
• Requires judgment to analyze and make decisions

• Quality Service
• Team Work
• Communication
• Respect for Others
• Time and Priority Management