General Manager

TO SUM IT UP Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the-line car washes, and though these, delivering a stellar customer experience.

As a General Manager, you’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance and maintaining site standards to delivering a stellar customer experience. You’ll build and develop the teams that Mammoth Holdings is known for, and you’ll work with the regional Director of Operations to implement local sales strategies and optimize site performance.

• Lead operations in a high-volume, customer-focused service environment.
• Drive a sales-driven culture by leading and training teams to promote sales initiatives through superb customer service.
• Optimize team performance, coaching and developing team members to achieve their best.
• Engage in sales and marketing strategies to drive customer growth and improve a site's online reputation.
• Adapt quickly to changing business needs, including flexing labor during peak times and ensuring the team is prepared for success.
• Lead cross-functional efforts with contracted services and technical support to achieve operational goals.
• Manage and resolve damage claims, procure site supplies, and maintain high site-condition standards.
• Empower team members with a leadership approach that avoids micromanagement.
• Engage with the community and represent the company in local outreach and marketing efforts.
• Maintain a high standard of customer service and build cohesive, high-performing teams.

• Have proven ability to lead operations in a high-volume, customer-focused service environment.
• Are committed to a sales-driven culture and have led and trained teams to promote sales initiatives through superb customer service.
• Have talent for optimizing team performance and developing team members to reach their best.
• Understand how to engage in sales and marketing strategies to drive customer growth and improve online reputation.
• Are skilled at adapting quickly to changing business needs, including flexible labor during peak times.
• Have excellent communication skills and can lead cross-functional teams to work toward operational goals.
• Are experienced in managing and resolving damage claims, and in procuring site supplies while maintaining high standards of site condition.
• Lead with an empowering philosophy rather than micromanaging.
• Are passionate about community engagement and representing the company in local outreach and marketing efforts.
• Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams.

• Collaborated with your team to ensure supplies and parts were properly managed and replenished.
• Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
• Worked closely with technical support teams to address and resolve operational challenges.
• Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent.
• Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers.
• Represented the company at local events, fostering community relationships and driving brand awareness.
• Managed and resolved damage claims, ensuring swift and fair resolutions.
• Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership.
• Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional.

Even if you’re missing some of the requirements or aren’t sure you’re fully qualified, you should apply. A lot of underrepresented groups hesitate to apply if they aren’t a 100% match— but we value diverse backgrounds and well-rounded experiences; that’s what makes our company shine. No matter your background, if you’re eager to learn and grow with us, we’d love to hear from you!

This is a full-time role, reporting directly to the Director of Operations. The hours may vary based on operational needs and will require flexibility to accommodate peak business times.