Branch Service Representative - Denham Springs
Job in
Denham Springs, Livingston Parish, Louisiana, 70726, USA
Listing for:
Efcufinancial
Full Time
position
Listed on 2026-02-06
Job specializations:
-
Finance & Banking
Bank Customer Service, Banking Operations, Banking & Finance, Financial Consultant
Job Description & How to Apply Below
Position: Branch Service Representative I - Denham Springs
Description
EFCU Financial isn’t just a great place to work - it’s a place where you can make a real difference. Recognized as one of the “Best Places to Work” in the Greater Baton Rouge Area, we live by our core values of integrity, innovation, inclusion, and service. These values aren’t just words - they shape how we empower our members, uplift our community, and support each other as a team.
When you join EFCU Financial, you’re not just starting a job. You’re helping people achieve financial freedom, build brighter futures, and experience peace of mind. Every interaction, every project, every idea you contribute has the power to change lives.
We offer a comprehensive benefits package to support your health, financial well-being, and work-life balance, including medical, dental, and vision insurance, paid time off, holidays, parental leave, a 401(k) plan with employer contributions, short- and long-term disability, life insurance, a Health Savings Account (HSA), pet insurance, and team member loan discounts. Our incentive plans and employee referral program reward your contributions, while our service awards recognize your dedication.
We are seeking a Branch Service Representative to serve as a liaison between the member and the Credit Union. Responsible for processing member transactions, maintaining a cash drawer, providing account information and solutions to members, and opening new accounts. Attends to all telephone, online and walk-in inquiries from members. Responsible for maintaining knowledge of EFCU Financial products and services, and for making recommendations to members for products and services.
Responsible for assisting members in a professional and courteous manner with any and all questions or problems.
Duties and Responsibilities:
Perform routine transactions, including but not limited to processing deposits, withdrawals, loan payments, transfers, check cashing, loan advances, and direct deposit. Process check orders and debit card requests.Maintain thorough knowledge of Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) and logs required by the Bank Secrecy Act (BSA).Balance the cash drawer and teller capture daily.Present and explain Credit Union services and products to members and assist in meeting their financial needs. Open and close accounts including savings, checking, certificates, Individual Retirement Accounts (IRA), and other products. Complete deposit and withdrawal authorization forms.Ensure compliance with Customer Identification Program.Perform file maintenance and account changes as needed.Assist in processing secured loan and workout applications. Act as a liaison between the member and Lending Contact Center team members to facilitate a loan application either through phone, online or video technology. Maintain a knowledge of Mechanical Repair Coverage (MRC), & Guaranteed Auto Protection (GAP) and any other programs offered by the Credit Union to answer member product questions. Offer Debt Protection on applicable loans.Assist in Lending Contact Center loan closings and coordinate secured and workout loan closings. Ensure that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.Calculate terms, finance charges, and insurance on secured and workout loans for proper disclosure on promissory notes.Ensure that lending operations are conducted in accordance with established Credit Union Policies and are legally compliant. Ensure that loan requests are properly documented.Assist in servicing loans by processing such items as payoffs, refinances, address changes, and payment due date changes. Communicate requests for problem loan workout agreements, payment deferral agreements, and collateral swaps to appropriate team member.Back-up the Contact Center by answering calls from the branch or fill in as a Contact Center Representative as needed.Provides limited transactions to Credit Union Cooperative Branch (CUCB) guest members in a prompt and accurate manner.Assist members with safe deposit box requests to include opening and access.Assist members with fraud issues or the prevention of fraudulent activity.C…
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