Digital Adoption Intern; Digital Workplace Enablement

For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO’s technology and cyber hub. We are a team of 3400 civilian and military staff, working together to connect all corners of NATO and maintain its edge from 30 locations across the Alliance.

We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision‑making, and enabling multi‑domain operations.

Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connect the Alliance’s forces, and strengthen NATO’s defence and deterrence posture. Fulfilling NCIA’s missions is possible because of our greatest force, our people. In order to reinforce NATO’s edge, we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.

The NCIA internship is a 6‑month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on‑the‑job training, working independently on purposeful projects or initiatives during your tenure.

Internship duration: 6 months

Location:

The Hague, Netherlands

The NATO Digital Workplace Centre (NDWC) is responsible for the Digital Workplace, covering operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. NDWC responsibilities also cover the support of digital events, meetings and large‑scale conferences for both the Agency and NATO stakeholders. NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.

During this internship, you will support the Digital Adoption Group (DAG) in promoting effective use of digital workplace tools and helping staff improve productivity and digital fluency. You will manage the DAG functional mailbox by assessing incoming requests, clarifying requirements, routing items to appropriate owners, tracking progress, and identifying recurring topics that can be translated into reusable guidance. Responsibilities also include monitoring and reporting digital adoption KPIs to identify trends in user behaviour, maintaining the Digital Adoption Hubs and DAG SharePoint portal to ensure accurate and well‑governed content, and updating digital adoption materials such as quick guides, FAQs, and campaign assets.

You will also support daily implementation of the Digital Adoption Framework through maintaining trackers, documenting actions, and coordinating follow‑ups.

• Business administration: Performs routine administration activities in a structured environment. Follows clear procedures and uses standard digital tools. Stores and files information following agreed procedures. Makes simple travel and meeting arrangements.
• Content publishing: Contributes, under instruction, to publication support activities. Supports the collation of data. Uses established publishing processes according to appropriate guidelines.
• Knowledge management: Maintains a knowledge management database. Leverages knowledge of a specialism to capture and classify content, taking expert advice when required.

• Deciding & Initiating Action: Takes responsibility for actions, projects and…