Service Lifecycle Manager for NATO security clearance

Would you like to join the leading international intergovernmental organization?

The North Atlantic Treaty Organization (NATO) Cyber Security Centre (NCSC) is looking for a skilled professional to join their dynamic team. We seek someone capable of supporting the development, enhancement, and operational readiness of IT services within the NCI Agency. The mission is to protect NATO networks round-the‑clock, safeguarding vital consultative, command‑and‑control, communications, information, and cyber defense functions. With a yearly portfolio exceeding €219 million, your contributions will play a pivotal role in enhancing NATO's cyber resilience.

• Projects move predictably and safely into operations by governing the transition framework, validating readiness, coordinating handover, and maintaining authoritative service specification data.

• Projects cleanly fit into the technical design of each service by tracking that architecture, standards, and engineering artefacts have been produced and for correct technical integration.

• There are controlled, incremental improvements to live services by managing small enhancements, resolving operational issues, and aligning changes with service design and lifecycle roadmaps.

• Service specifications are fully documented and current, detailing long‑term service evolution plans, projects that will impact the service, team composition, components appropriate for outsourcing, outsourcing strategy, facility requirements, etc.

• The Contractor’s personnel will organize and management content via tools such Atlassian Confluence, Atlassian JIRA, and Microsoft SharePoint.

• 3 years demonstrated experience in IT service design, service engineering, or service architecture.

• 3 years strong working knowledge of ITIL practices, particularly Service Design, Transition, and Continual Improvement.

• 3 years’ experience supporting or leading project‑to‑service transitions.

• 3 years of proven experience create high‑quality service documentation (models, specifications, runbooks, SLAs).

• 3 years coordinating work across technical and non‑technical teams.

• 3 years’ experience using excellent English written and verbal communication skills.

• 3 years’ experience working autonomously while managing multiple work streams

The candidate should also ideally have knowledge and experience in the following areas:

• Software development background Experience in working with NATO.

• Experience of working with NATO Communications and Information Agency.

• Experience of working with national Defence or Government entities.

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.