Systems Support Analyst

Northern Star Resources Limited (ASX: NST)

Northern Star Resources Limited (ASX: NST) is an Australian ASX 100 gold producer with four Tier-1 world‑class projects located in highly prospective and low sovereign risk regions of Australia and North America. Northern Star is the largest Australian gold producer and among the top 10 gold miners globally. Northern Star continues to invest in building a strong asset base through strategic acquisitions and aggressive exploration to extend the mine lives across its world‑class operations and generate earnings accretive value for its Shareholders through operational effectiveness.

Northern Star (Pogo) LLC has a challenging and rewarding opportunity for an ICT Systems Support Analyst at our world‑class Pogo operation in Alaska on a rotational camp schedule.

The Systems Support Analyst reports to the Senior Systems Support Analyst, and the primary role is to ensure the Company’s staff at site and IT systems and computing environments are managed and maintained effectively and efficiently to provide maximum service availability and security. The IT Systems Support Analyst also assists with providing support to users, desktops, laptops, printers, mobile devices, and common software applications used across all business units.

• Ensure maximum availability, performance, and reliability of IT systems throughout Northern Star in compliance with the Information Technology Policy.
• Evaluate business processes and procedures and identify opportunities for technology improvements.
• Hands‑on management of IT and communication system operations to include connectivity issues, installing and maintaining equipment, monitoring and reporting operational status, backups and disaster recovery.
• Provision and support IT systems including desktop and server applications, hosted applications, databases, network, telephone, and IT security systems.
• Advise Northern Star staff and contractors on IT security best practices and ensure compliance with the Information Technology Policy.
• Maintain up‑to‑date monitoring dashboards, and hardware and software registers.
• Monitor the IT Service Desk and ensure that support incidents are dealt with in a timely manner, and support incidents are escalated to IT management when required.
• Ensure that decommissioned equipment is secured, and data is destroyed as per the Data Management Standard.
• Ensure that passwords for network and security equipment and applications are maintained in the IT password management system.
• Work with site operational managers to ensure that Operational Technology systems comply with the Operational Technology Policy.

You’ll be an experienced systems analyst who will display behaviour consistent to our Northern Star Values of Safety, Teamwork, Accountability, Respect and Results, looking to work with the business for the long term and be an integral part in its future growth and development.

• Extensive network administration and support experience is a priority. Remote site experience highly preferred.
• Experience implementing, operating, and supporting large multi‑site IT environments, including Windows Server, SCCM, SQL, Active Directory, backups and disaster recovery, Terminal Services, VMware, Office 365, Azure, and security services.
• ITIL certification and or experience working within an ITIL framework.
• Some knowledge and experience in supporting network systems (Cisco routing and switching, wireless connectivity, firewalls, VOIP, VPN, and network monitoring tools) is desirable.
• Demonstrated ability to maintain or exceed best industry practice in implementing and supporting IT systems.
• Able to effectively prioritise and execute tasks in a high‑pressure environment to deliver results.
• Demonstrates initiative to recommend new solutions to improve performance or reliability, reduce costs, or increase security.
• High level of integrity, professionalism, confidentiality, and attention to detail.

Working a 3 weeks on, 2 week off schedule of days and nights, up to 12 hours a day or more at a remote campsite. Extreme conditions, including but not limited to…