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Job Description & How to Apply Below
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
The successful individual will leverage their proficiency in retail to… Client & Service Expert- Development of business driving initiatives that build a repeat business or that attracts a new customer.
- Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
- Ensure all associates and leadership complete the sales training program and develop strong product knowledge across all categories.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
- Achieve financial success through improvement of measurable statistics that positively impact the store performance.
- Hire, train and motivate a qualified sales team that effectively represents and communicates the Kate Spade New York brand to our customers.
- Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow‑up and feedback.
- Perform annual performance evaluations with quarterly review of employee goals.
- Network and create positive relationships in the community that result in business generation, awareness of the Kate Spade New York brand and build a bench strength of qualified candidates to fill key open positions.
- Attend, on average, two annual company management meetings.
- Understand and be able to communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
- Analyze and react to business trends regarding assortment, communicating sell‑through, stock levels, opportunities to increase sales.
- Communicate to District Leader customer feedback and quality issues in order to improve customer service and sales.
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Conduct regular store meetings to ensure accurate and consistent communication with employees.
- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
- Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
- Oversee loss prevention policies and procedure to be 100% compliant.
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team‑environment
- Proficient in windows‑based software such as Excel, Word and Outlook
- Minimum 3 years management experience in luxury goods or a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift…
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