Area Services Manager

In This Function You Will

Eaton’s Electrical Engineering Services and Systems division is hiring a Area Services Manager to join our team. This position will be based out of our Delta, BC facility and offers a company vehicle and benefits from day one.

The expected annual salary range for this role is $128, a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Area Services Manager is responsible for managing the day-to-day field service business and personnel. In addition, this position will support the regional sales force in penetrating the regional markets through control of price and with an emphasis on value and service to the customer. This role covers a diverse portfolio including industrial, commercial, and institutional clients.

Eaton’s Engineering Service & Systems division team brings extensive skills and experiences to field service engineering. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year.

Our Delta-Satellite is a key hub for Eaton’s electrical sector in Canada, hosting essential departments and supporting a collaborative, innovative work environment. Its proximity to major highways and public transport provides convenient access, while nearby parks and recreational facilities offer options for relaxation and wellness.

• Lead, recruit, and develop a skilled field service team (including Red Seal Electricians and apprentices).
• Oversee staffing, training, talent assessment, goal setting, performance appraisal, and retention.
• Foster a culture of safety, continuous improvement, and professional growth.

• Manage and coordinate service programmes to optimise customer service and market penetration.
• Oversee project completion, ensuring adherence to safety, budget, and timeline requirements.
• Monitor key performance indicators (KPIs), backlog management, and implement process improvements.
• Handle escalation procedures and make informed business decisions in a 24/7 service environment.

• Act as a sales and marketing agent in conjunction with sales and operations management.
• Develop and maintain customer relationships, resolve complaints, and support strategic planning.
• Serve as the primary contact for customers on technical and service-related issues.
• Grow relationships with municipalities, consultant firms, contractors, and distributors.

• Ensure strict compliance with safety policies and regulatory electrical codes.
• Implement safety programmes, provide necessary safety equipment, and oversee disposal of hazardous materials.
• Champion a culture of safety through regular field discoveries and training sessions.

• Develop and manage profit plans, forecasts, and budgets.
• Oversee procurement, inventory management, receivables, and cost control.
• Participate in commercial reviews and strategic planning to support market growth.

• Serve as a technical resource for service operations, offering expert guidance and support.
• Mentor and provide backup for field personnel, customers, and the sales team.
• Lead product/process improvement initiatives and share best practices across regions.

• Interface with customers, sales force, manufacturing plants, product division management, and support staff.
• Coordinate with plants, business units, and outside vendors to procure parts and services.
• Support multi-national customers and industries through effective teaming across districts.

• Post-Secondary Diploma or Degree required, preferably in electrical industry.
• 5+ years of Supervisory experience leading remote team members.
• 10 years of experience in a service, sales or engineering role within the electrical industry.
• Posses…