Customer Service Representative

As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and support. Each day presents an opportunity for you to transform a FlyO'Land visitor into a loyal customer. We're looking for a dynamic and passionate team member who thrives in a fast-paced environment and loves engaging with customers!

• Deliver exceptional customer service from the moment guests enter the store, answering any questions with a positive attitude.
• Maintain knowledge of various store sections such as but not limited to front cash reception, food and drinks operation, indoor playground operations, rides operations, train operations, rock climbing operations, technical maintenance and support
• POS system processing and cash handling
• Assist with events, promotions, or parties, including setting up displays and distributing materials for guests in collaboration with Marketing and Event team.
• Conduct regular inventory checks and report discrepancies to management.
• Perform daily cleaning and sanitation of all areas, including restrooms, common spaces, and the children's playground. This includes the prompt and hygienic handling of any incidents involving bodily fluids such as urine, feces, and vomit, ensuring that all surfaces are disinfected according to health and safety standards.
• Work collaboratively with team members to achieve store goals and objectives.
• Performing any other duties as assigned by the manager or supervisor

• Friendly, team player, cares for customers and wants to deliver the best experience to customers
• Hard-working and a learner who is innovative & influential to others
• Seeking a reliable individual unafraid of dirty work, including cleaning bodily fluids and maintaining a safe, hygienic environment.
• Professional who shows up each day with a high level of integrity and reliability, is task-focused and does the right thing