Registrar, Business, Office Administrator​/ Coordinator

The Motor Vehicle Sales Authority of BC (“VSA”) builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:

• licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
• provides licensing courses and continuing education for VSA licensees
• offers consumer information and assistance
• provides assistance with dispute resolution
• investigates consumer complaints and claims
• undertakes compliance action

Why join the VSA?

The VSA is an organization where you can build your career. You will work with a dedicated and passionate team that strives to bridge the gaps between industry, the consumer, and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong team that is committed to protecting the public with access to employee programs, and activities that support a healthy work-life balance and fosters individuality and diversity.

What the VSA Offers

In addition to becoming part of an exceptional team, the VSA also offers:

• A competitive salary package, with a salary range of $171,800 – $236,000,
• Optional leave arrangements,
• Opportunities for flex time,
• Extended health care and dental benefits,
• Short-term and long-term disability benefits,
• Access to our organization’s matching RRSP plan,
• Access to our Employee Assistance Program (EAP) at no cost,
• Support for continuing education, and
• Opportunities to work in a flexible work environment.

What is the Role?

The Registrar plays a leadership role in delivering on the VSA purpose, which is to build public confidence in the BC motor dealer industry by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience. As a member of the Executive Team, this role will carry out responsibilities with a high degree of independence, initiative, and discretion, demonstrating good judgment and prudence.

This position includes active involvement in strategic and annual business planning, oversight of ongoing operations and review of organization performance.

The Registrar reports to the President on the budget and administrative matters relating to the Registrar’s scope of operations, and also reports directly to the Board of Directors and the Government where required to ensure the unfettered administration of the Motor Dealer Act, prescribed provisions of the Business Practices and Consumer Protection Act, prescribed provisions of the Administrative Tribunals Act, eight underlying Regulations, and any other provincial and federal statute that impacts the role and powers of the Registrar.

The independent statutory decisions of the Registrar are reviewed by the B.C. Supreme Court by way of judicial review.

What You’ll Do:

The key accountabilities and deliverables of the Registrar include:

Statutory Responsibilities:

• Register motor dealers; license salespeople, wholesalers, broker-agents, and broker-agent representatives; collect prescribed fees; and establish requirements for obtaining and maintaining a registration or license.
• Maintain a public record of the terms and conditions imposed on dealer registrations, and on other licensees.
• Enforce the requirements of the Motor Dealer Act and the prescribed Business Practices and Consumer Protection Act and respond to complaints about dealers and licensees through a program of inspections, investigations, and progressive enforcement.
• Conduct hearings on registration, licensing, and enforcement issues, as required by the Motor Dealer Act, Business Practices and Consumer Protection Act and the principles of administrative justice.
• Review and approve undertakings (consent orders) provided by licensees, to address non-compliance.
• Develop and maintain an application process for claims against the Motor Dealer Customer Compensation Fund.
• Collect and remit dealer contributions to the Motor Dealer…