Director of Operations

Overview

Palm Tran, Inc., Palm Beach County’s transit provider, is seeking a highly experienced Director to lead its Fixed Route Division. The Director, Operations, is responsible for all operational activities of the Fixed Route Bus System including:
Fixed Route Buses, Field Operations, Operations Dispatch and the Fixed Route Radio Communications Center. The Fixed Route service area covers major urbanized core areas of the County, operates over approximately 150 fixed-route buses, and maintains ridership exceeding 29,000 passengers daily. The position models and holds staff accountable for exemplary customer service through open communication, employee participation, professional development, including sensitivity to the special needs of customers, those from culturally diverse backgrounds, the elderly, persons with disabilities or other vulnerable populations.

The Director, Operations manages a Division comprised of approximately 300 employees including managerial, professional, technical, bus operator, and support staff. Acts at the direction of a superior in personnel-related activities including hiring, termination and disciplinary matters involving the Fixed Route Division. Writes, amends and administers policies and procedures to ensure compliance with established statutes and requirements of regulatory agencies. Assists in the development and implementation of bus training programs to meet agency goals.

Assists in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities. Develops labor contract provisions and participates in labor contract negotiations. Develops, monitors, and administers a $70M annual operating budget. Directs ADA compliance activities associated with complaints, statistical analyses, and committee involvement, to ensure Palm Tran’s business operations and facilities are in accordance with applicable contracts. Responds to the general public regarding questions, complaints or requests.

This position reports to the Chief Operations Officer, and is reviewed through conferences, reports and evaluation of results obtained.

This position requires qualified applicants to possess one of the following:

• Bachelor’s Degree in Transportation Management, Transportation Planning, Business/Public Administration, or closely related field and a minimum of five (5) years of transit operations management experience in mid- to large-scale transit for a public or private transit system, which includes two (2) years of experience in managing union and non-union personnel, or
• An unrelated Bachelor’s Degree and a minimum of seven (7) years of transit operations management experience in mid- to large-scale transit for a public or private transit system, which includes two (2) years of experience in managing union and non-union personnel, or
• An Associate’s Degree in Transportation Management, Transportation Planning, Business/Public Administration, or closely related field and a minimum of seven (7) years of transit operations management experience in mid- to large-scale transit for a public or private transit system, which includes two (2) years of experience in managing union and non-union personnel, or
• Graduation from high school or an equivalent recognized certification and a minimum of nine (9) years of transit operations management experience in mid- to large-scale transit for a public or private transit system, which includes two (2) years of experience in managing union and non-union personnel.

Experience working in municipal or regional transit systems is preferred.

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