Regional Manager Hearing Care - Florida

Overview

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work. Here you'll find opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others.

Location:

Florida, United States. Regional Manager, Hearing Care – Florida.

Location:

West Coast Florida - Hybrid Schedule with two remote days. Fort Lauderdale/Orlando/Jacksonville, FL. Monday–Friday 8:30am–5:00pm.

Regional Manager, Hearing Care, you will oversee and support a team of Hearing Care Coordinators (HCCs). You will provide guidance and support to the HCCs within the region, ensure training so the team excels, motivate and mentor the HCCs for local events and evaluations, and drive process improvement and company initiatives. You will be a subject matter expert on company systems, processes and policies & procedures, and ensure HCCs adhere to SOPs consistently.

Your role at Audio Nova:

• Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
• Up to 60% Travel in Fort Lauderdale/Orlando/Jacksonville, FL
• Observe, explain, and coach on scheduled evaluations and capacity and demand
• Address performance issues proactively, providing coaching and conducting annual performance appraisals
• Review and ensure accuracy in regional collections and transaction
• Supervise clinic inventory control processes
• Oversee the process for the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance and duplication
• Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships amongst peers in the region to support ongoing development
• Approve employee PTO and manage timecards in the ADP system
• Facilitate smooth onboarding and provide ongoing training and support of new HCCs
• Subject matter expert on company systems, processes and policies & procedures
• Proactively address process issues and errors ensuring HCCs adhere to SOPs; recognize trending errors and promptly follow up with HCCs
• Cultivate strong relationships and provide support for HCCs, fostering effective communication between the Sr. HCC and the HCCs
• Provide team support by coordinating, coaching and mentoring at community events
• Champion the company vision, mission and values, promoting team morale around these initiatives
• Operate in compliance with all local, state and Federal laws as well as company policy and compliance standards
• Assess the potential ROI of local events considering demographics, engagement and attendance
• Drive performance by achieving KPIs related to demand for HCC accountable activities
• Effectively manage calendars and capacity, using dashboards to review scheduled and completed evaluation targets
• Train HCCs on best practices for local area marketing activities and attending events
• Identify and evaluate local partnerships and provide business cases on ROI and opportunities
• Train HCCs on centrally driven marketing campaigns and how to handle responses and patients
• Conduct regular marketing training for HCCs
• Ensure marketing materials and practices in centers are current and on-brand
• Report to marketing on a monthly basis on region and KPIs
• Drive sustainable engagement by leading the region’s yearly Engagement Survey (Hear Me) and implement strategies for improvement
• Operate in compliance with all local, state and Federal laws as well as Company policy and compliance standards
• Other duties and responsibilities as assigned

Education:

• Bachelor'…