Infrastructure Engineer

Salary can be commensurate with education and experience.

Veterans' Preference Applies.

EEO Statement.

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services.

Non-Smoking.

The City of Delray Beach is a Non‑Tobacco Workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to cigarettes, cigars, chewing tobacco, pipes, snuff, e‑cigarettes and nicotine patches or gum.

This is a high‑level Computer Infrastructure position.

The person in this position plans, implements and supports networked solutions across multiple platforms, primarily Microsoft Active Directory and TCP/IP. This position installs and maintains LAN/WAN hardware and software and diagnoses and remediates issues with network usage and computer peripherals. This position maintains the Voice over IP (VoIP) system, e‑mail, Internet, virtual server and desktop environments, including firewalls and switches. The position provides guidance to the Technical Services team and works under general supervision of the Infrastructure Operations Manager.

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• Coordinate activities around desktop and notebook computers and their network connections.
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• Maintain and support other technology equipment and applications, including data backup, file and application servers, printer and print servers, VMWare hosts and virtual servers, storage area networks and virtual desktops.
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• Design, set up and install VPNs, switches, firewalls, routers and wireless networks for City‑wide, vendor and police use.
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• Work with IT staff in the design, layout and installation of hardware and software for new networks and modifications to existing networks and analysis of departments' needs.
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• Follow established problem resolution procedures to resolve software problems and apply corrective service to upgrade systems.
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• Prepare and ensure accuracy of documentation (procedures, troubleshooting, manuals, etc.).
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• Run diagnostics, monitor systems and networks and anticipate possible hardware problems and repairs.
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• Participate in resolving more difficult network problems and obtaining IT assistance when necessary.
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• Evaluate software and test new software; upgrade equipment and provide training to users.
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• Assist in supplying part numbers and cost estimates for computer and peripheral purchases.
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• Assist in the acquisition of computers and peripheral devices.
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• Maintain configuration management of all City of Delray Beach infrastructure equipment, including servers, storage, switches, connections, routers and firewalls.
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• Responsible for load balancing of all City of Delray Beach infrastructure equipment.
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• Install communications equipment and associated software.
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• Maintain and implement all Telecommunication needs of the City, including legacy phone systems, circuits, billing, Unified Communications solutions, VoIP phone system and SIP circuits.
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• Responsible for the security of the City network infrastructure, including user profiles, servers, PCs and laptops, switches, cables and other connected peripherals.
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• Responsible for mobile device management and wireless access.
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• Responsible for virtual desktop and server infrastructure.
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• Responsible for data backup and disaster recovery of all City servers.
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• Responsible for monitoring and maintaining the network and network communications; resolve hardware/software issues on the network.
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• Perform Public Records requests.
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• Adhere to ITIL and ITSM practices.
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• Remain current on technology and training pertaining to this position.
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• Participate in the team's on‑call support rotation.
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• Mentor / cross‑train team members on existing and new/emerging technologies.
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• May assist all IT staff positions.
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• Foster positive employee relations and employee morale on a City‑wide…