Staff Assistant II - Medical Records, Denials

Overview

Aspiring Aspirion has delivered market-leading revenue cycle services for over two decades. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid. Our team of over 1,400 teammates is foundational to our success, guided by the principle that our teammates are the foundation of our success.

We are committed to a results-oriented work environment that is challenging, rewarding, and supports personal and professional growth. Joining Aspirion means collaborating with innovative technology and a diverse team to support hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, our private equity sponsor.

We are seeking an entry level Staff Assistant II to support the Aspirion team by handling all administrative responsibilities, including but not limited to incoming mail and document retrieval procedures. The role requires maintaining HIPAA-compliant, clean, and safe workspace.

• Consistently demonstrates Aspirion’s values, portraying positive, respectful, and collaborative interpersonal skills
• Documents incoming mail in Compass
• Accesses and retrieves medical records and related client correspondences from client systems
• Securely uploads and documents medical records and related client correspondences to Compass
• Ensures the accuracy and completeness of all documentation uploaded
• Works closely with account owners to ensure timely processing of accounts
• Maintains working knowledge of and adherence to internal and external Process and Protocols
• Securely maintains personal credentials (username and password) for internal and external systems
• Adheres to HIPAA compliance rules and regulations
• Reports any violations relating to company policy protocol
• Escalates issues to Manager
• Complete other projects and tasks, as needed and/or requested

• Familiarity with electronic health records (EHR) systems and data management
• Write grammatically correct routine business correspondence
• Ability to stay organized with strong focus on attention to detail
• Ability to problem-solve, prioritize duties and follow-through completely with assigned tasks
• Ability to work in a fast-paced environment while remaining calm and professional
• Ability to multi-task, effectively switching between tasks as required
• Proficiency in Microsoft Office products including Outlook, Word, and Excel

• High School education or equivalent required
• Some college coursework in Health/Business Administration preferred
• Previous experience handling medical records or related data is preferred

At Aspirion we invest in our employees by offering a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, advancement opportunities, and incentive programs.

The US base pay range for this position starts at $18.00 hourly. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.

Equal Opportunity Employer/Drug-Free Workplace:
Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Please note that this position is contingent upon the successful completion of a pre-employment drug screening and background check. These steps are part of our standard hiring process to ensure a safe and compliant workplace.