Patient Services Representative II

Overview

Patient Service Representative II – Delray Eye Associates. Delray Eye Associates is seeking an energetic, patient-focused Patient Service Representative to join our multi-specialty ophthalmology practice in Delray Beach, Florida. Serve as the friendly, patient-focused first point of contact in a supportive, team-oriented environment where your skills and contributions are valued. We offer great work hours with no major holidays and a robust benefits package to support your well-being.

Preferred candidates will have at least one year of medical front desk or billing experience, ideally in an optometry or ophthalmology practice. Apply today to join our dedicated team! Delray Eye Associates has been providing quality care to everyone in Broward County with an excellent clinical support team and dynamic leadership.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Delray Eye Associates are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening. For more information, please visit our webpage at

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check-in and check-out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

• High school diploma or equivalent is required
• Prior medical billing experience preferred
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical, vision and insurances preferred
• Basic computer knowledge required
• Experience with Next Gen, Microsoft, Clearwave preferred

• Benefits to full-time team members include comprehensive medical, dental and optical coverage, 401K and short term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities