Manager, Health Center

* Ensure seamless check-in/out and front desk operations.
* Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).
* Oversee new patient onboarding, portal use, and patient education.
* Support non-compliance and disenrollment workflows.
* Timekeeping & Attendance Management
* Oversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations.
* Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs.
* Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances.
* Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries.
* Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities.
* Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.
* High School Diploma with 5+ years of relevant experience (healthcare or similar service industry).
* Associate Degree with 3+ years of relevant experience.
* Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience.
* BLS Certification, be able to respond to medical emergencies (Preferred).
* Technical & System Proficiency
* Electronic Medical Record (eCW) – superuser level
* Ring Central – communication systems
* Workday – HR and team management
* Oracle – financial/expense tracking
* Power BI, Excel, Word, Teams, Power Point
* Healthcare portals (e.g., Availity, payor systems)
* Trip Master – transportation scheduling
* Compliance tools (e.g., NAVEX)
* Ticketing systems (e.g., )
* Key Competencies
* Strong leadership and coaching skills
* Excellent communication and conflict-resolution abilities
* Patient-first mindset with a hands-on leadership style
* Proactive problem-solving and escalation judgment
* Deep understanding of VBC and population health goals
* Comfortable working in fast-paced, team-based environments

Together, we have the opportunity to serve and grow with purpose. Find your team and begin your journey of transforming healthcare!
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