Medical Assistant; FGP - Palm County, Pulmonology

Position Summary

We have an exciting opportunity to join our team as a Faculty Group Practice Medical Assistant. The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry.

• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff, escalates issues
• Answers phone calls
• Reviews and responds to inbox messages
• Follows up on Rx refill requests
• Assists physician with patient intake and transcribing visit into EPIC
• Performs other duties as needed

• Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
• Assists with maintaining patient flow to and from exam rooms and treatment areas, and escorting patients and specimens throughout the facility
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens per organizational policy & procedure
• Performs point‑of‑care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, and documenting required competency
• Preps the appropriate patient encounter ensuring all relevant information for visit is up‑to‑date including bloodwork, radiology images, medications, and past medical history
• Reviews and imports any Prepare for your Visit, Outside Information and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical) and possibly scanning and uploading diagnostic reports to Epic
• Maintains patient privacy as it relates to HIPAA standards
• Handles appropriate patient calls and documents outcome of all patient communications as needed; refers all clinical questions/concerns to RN/Provider
• Assists with inbox message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
• Assists physicians with procedure and/or set‑up according to the specialty where necessary
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed
• Cleans and sterilizes designated equipment after use following organizational policy & guidelines, with documentation of required competency
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as fire safety, hazardous waste, Med Sled, HIPAA compliance, etc.
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care
• Assists with prescription…