Bilingual Customer Success Manager- NO

Overview

Construct CRM is seeking a fluent Spanish and English speaker for a Customer Success Manager role. THIS IS AN IN-PERSON POSITION IN OUR BRAND-NEW DELRAY BEACH OFFICE ON ATLANTIC AVE!!

Construct CRM is a global leader in AI-powered eCommerce and order platforms designed for building products distributors. By seamlessly integrating with ERPs, Construct CRM automates offline orders from email, text, and phone while providing a free white-label CRM for contractors. The company specializes in optimizing catalog search, reducing manual data entry, and increasing efficiency for distributors and contractors in industries such as exterior remodeling and landscaping.

With partnerships like Richards Building Supply and ongoing expansions into Texas and Florida, Construct CRM is committed to delivering results-driven solutions to its clients.

• Be a Strategic Partner: Own relationships with your accounts, acting as the main point of contact and building trusted partnerships with stakeholders at all levels.
• Drive Success & Adoption: Help customers realize maximum value from our platform through expert product guidance, tailored workflows, and proactive engagement.
• Support & Problem-Solve: Respond to customer questions, troubleshoot issues, and coordinate cross-functional resolutions to keep customers happy and successful.
• Analyze & Act: Use customer usage data and health metrics to flag risk, guide outreach, and inform targeted success campaigns.
• Streamline Internal Operations: Collaborate with product, support, and sales teams to improve customer experiences and refine internal processes based on customer needs.
• Thrive in a Startup Environment: Embrace change, wear multiple hats, and contribute ideas that help shape the future of the company and our customer success function.

• Ability to work in person: No remote
• Resolution Rockstar: Strong time management properties and problem-solving abilities
• Tech-savvy and quick to learn: Comfortable navigating new platforms and eager to pick up new tools and processes
• Positive, high-energy attitude: Brings enthusiasm to customer conversations and thrives in a collaborative, fast-paced team
• Proactive communicator & Relationship Builder: Willing to start conversations, ask questions, and stay engaged with customers and team members.
• Growth mindset: Always looking to improve, learn new skills, and help evolve the customer success experience