Operations Assistant

# Operations Assistant Delray Beach, FLonsite $18-$20/hr## About This Role To complete the application, fill out this 90-second form: the Job The Operations Assistant provides phone and administrative support to everyone at Joe Taylor Restoration as needed.

Who We Are Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the Southeastern United States, we have built a reputation for excellence, reliability, and heart.

We live this cause through our Core Focus: delivering an Unmatched Service Experience in every interaction, on every job, for every client.

This experience is made real through our Core Values:
Integrity Above All, Accountability, WOW Factor Personal and Professional Growth.

What You’ll Do
• Assist answering incoming calls, respond to emails, and assist with customer inquiries.
• Receive, process and distribute requests via email and 6-line phone system.
• Dispatch new losses as well as Comp/Peer Review/Agent Leads.
• Assist in the monitoring of email inboxes to ensure flagged email responses by internal staff are addressed immediately and forwarded to appropriate person.
• Responsible for Water Division report processing including proofing, editing and confirming claim details on the appropriate reports. Review and send to insurance carrier (along with photos) and/or log in Sugar.
• Responsible for Water Division Final Report processing including: review all final billing documents for accuracy, forward the final reports to the appropriate department and person(s).
• Assist Office Manager with processing of all vendor program assignments and follow up with Project Team Leaders as needed to meet timeline requirements.
• Maintain SUGAR database: loss input, status updates, file documentation (Brainlink).
• Run assigned reports to ensure proper file management and workflow.
• Any and all other duties assigned by the supervisor.

Qualifications
•

Minimum Education:

High School diploma or GED
•

Minimum Experience:

One to two (1-2) years of customer service or administrative experience and/or training

Knowledge,

Skills and Abilities

• Expected to be proficient in Microsoft Office Suite (Outlook, Microsoft Word, Microsoft Excel)
• Expected to have knowledge of CRM Systems, Xactimate and Symbility
• Expected to be able to efficiently manage multi-Line phone system
• Expected to have the ability to type 45-55 WPM and 8,000 KPH
• Expected to have ecellent problem-solving skills
• Expected to interact positively with other employees of all levels
• Expected to exhibit adaptability, flexibility, self-control and maturity in work and behavior
• Expected to recognize situations that require notification of a manager
• Expected to analyze, interpret and communicate data effectively both verbally and in writing
• Expected to effectively present information and respond to questions from leadership
• Expected to complete assignments with promptness and accuracy### Pay & Benefits Pay: $18-$20/hr### Schedule & Location onsite
• Delray Beach, FL
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