Medical Receptionist

Conviva Senior Primary Care – Medical Receptionist

Base pay range: $38,000.00/yr – $45,800.00/yr

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks, typically on routine and patterned assignments.

The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs; takes and distributes accurate messages. Greets visitors, determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate parties of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization’s location, hours of operation, phone numbers, and/or email address.

Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

• Welcomes patients and visitors
• Assists patients, answering patients’ questions
• Appointment scheduling
• Verification of insurances
• Collecting patient charges
• Excellent customer service and phone etiquette
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• High School Diploma or GED
• Prior experience in a Medical Office Setting
• Prior experience working Front Desk at a Medical Office
• Experience with eClinical Works
• Bilingual English and Spanish preferred, but not required

Monday – Friday 8:00 AM to 5:00 PM (40 hours)

• Health, dental and vision benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.