Service Engineer

Experience:

2 to 10 years

Qualification:

B.Tech / B.E. in a technical discipline
OR
12th Pass with Diploma in Engineering (Electrical / Electronics / Mechanical / Printing
Technology or related fields)

Role Overview :
We are seeking a highly skilled Specialist Engineer Service (Production Printing) to
manage installation, troubleshooting, and maintenance of high-end laser production
printing systems (colour and mono). The role supports customers across Graphic Arts, Copy
Shops and Transactional printing environments, ensuring optimal performance and
customer satisfaction.

Key Responsibilities:

Install, commission, and support high-end production printing machines (color & mono)
Perform advanced troubleshooting and resolve complex technical issues
Conduct preventive and breakdown maintenance to ensure maximum equipment uptime
Support customers in Graphic Arts, Copy Shop, and Transactional printing segments
Coordinate with internal teams and OEM technical support when required
Maintain accurate service records and adhere to defined SLAs
Deliver timely and effective service to enhance customer satisfaction

Key Skills &

Competencies:

Relevant experience in the production printing / printing solutions industry
Hands-on expertise in installation and servicing of high-end laser production printers
Strong troubleshooting and analytical skills
Exposure to Graphic Arts, Copy Shop, and Transactional printing workflows
Good communication and customer-handling skills
Ability to work independently in a field-service environment

Preferred Profile:

Experience with production printing OEMs or authorized service partners
Knowledge of both color and mono production engines
Willingness to travel as per service and customer requirements