Senior Manager Operations

Position: (Senior) Manager Operations
Location:

New Delhi, India

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa.

Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We Have Expertise In a Variety Of Rigorous Approaches And Methodologies, Which We Tailor To Each Client's Needs And Constraints. To Achieve a Positive Social Impact, We

Support clients' use of data and evidence for routine and major decision-making.
Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 250 outstanding colleagues operate in nearly two dozen countries around the world. Learn more about our mission and values nsight.org.

About

The Role

We are hiring a Manager/Senior Manager, India Operations, to lead our India Operations team. This team sits at the center of IDinsight's ability to do great work by ensuring that our people, systems, and culture function in practice, not just on paper. This is a high-ownership, high-interaction leadership role. You will manage a team of Operations and Administrative Specialists, oversee multiple parallel work streams, and serve as a key thought partner to regional and global leadership.

You will routinely navigate ambiguity and make decisions in a fast-paced, growing organization.

You will report to the Deputy India Regional Director. We are open to candidates with deeper experience who may be able to step into a more senior operations leadership role, depending on fit and demonstrated capability.

What you will do

Lead and develop the India Operations team:
You will manage a team of 5–6 Operations and Administrative teammates, including: setting clear priorities and expectations across the team; coaching, training, and providing ongoing feedback; ensuring high-quality execution across people operations and office administration; building team systems that enable scale, continuity, and resilience. You are accountable for both outcomes and team health.
Oversee the full employee lifecycle for the India region:
You will oversee people operations for 100 teammates, including recruitment and hiring oversight; onboarding and offboarding; performance management processes; and day-to-day employee relations and issue resolution. You will serve as a senior point of escalation for sensitive, complex, or high-risk people matters.
Own staffing and workforce planning:
You will partner with project leads and the India Executive Team to forecast staffing needs, maintain and update staffing projections as projects evolve, flag and proactively address staffing risks, performance concerns, and conflicts, and ensure staffing decisions align with organizational priorities and capacity. This requires strong judgment, discretion, and the ability to balance competing demands.
Build, improve, and institutionalize systems and policies:
You will actively identify what is not working and fix it. This includes designing, improving, and maintaining systems related to: staffing, recruiting, immigration, onboarding and offboarding, people operations/HR systems, regional policies, safety and security, compliance, and operations strategy. You will translate high-level goals into clear processes, tools, and accountability.
Ensure compliance through cross-functional collaboration:
You will work closely with Finance, Legal, and Global Operations teams to ensure that India…