Senior HR Ops. Manager

Location:

Gurugram, India

BT Group is transforming the future of connectivity through full-fibre, 5G, and digital innovation. Join us as a  Senior Manager – Global HR Services Hub  and lead a high-impact function that delivers seamless HR services across India and global teams.

About

The Role

You will lead the India-based Global Services Hub, overseeing Contact Services, Colleague Lifecycle processes, Payroll, and Specialist HR Services. This role drives operational excellence, digital optimisation, and a consistent, high-quality colleague experience. You will collaborate with global leaders, influence service design, and manage a large, diverse team.

Key Responsibilities

Lead end-to-end HR service delivery and ensure alignment with global service owners
Drive efficiency, automation, and continuous improvement
Manage and develop a high-performing team
Oversee data quality, compliance, and reporting
Partner with stakeholders across HR, Digital, and business units
Support transformation and change initiatives at scale

What You'll Bring

Experience leading large HR service delivery operations (global/offshore preferred)
Strong knowledge of HR processes, systems, and data management
Proven leadership and people development skills
Excellent communication and stakeholder management capabilities
Ability to drive change, solve complex issues, and use data for decision-making

Join us and play a pivotal role in shaping BT's colleague experience and HR transformation.

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About Us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO

NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the

Job Description , please apply anyway - you may just be the right candidate for this or other roles in our wider team.