More jobs:
Job Description & How to Apply Below
About Madgicx Madgicx is a global SaaS company building an AI-powered marketing and advertising platform used by customers worldwide. We help businesses manage, optimize, and scale digital advertising through data, automation, and smart insights.
We are a fully remote, international team focused on ownership, collaboration, and delivering a great customer experience.
About the role This role is designed for media buyers who know Facebook Ads inside out and want to apply their expertise beyond launching campaigns.
At Madgicx, you will work daily with real Facebook Ad Accounts and real advertising challenges. Your focus will be on analyzing account setups, identifying issues, and helping advertisers understand how to use the product effectively.
This is not a classic chat support role. Your main value here is your knowledge of Facebook Ads , including account structure, campaigns, audits, and common troubleshooting cases. We will teach you our product, internal tools, and support processes. What we expect from you is a solid media buying background, curiosity, and a problem-solving mindset.
What you'll do Support users via live chat, helping them with Facebook Ad Account–related questions , platform usage, and troubleshooting
Analyze and investigate issues related to Facebook Ad Account structures, сampaign setup and performance, and account audits and common ad-related problems
Explain complex advertising concepts to customers in a clear and friendly way
Work with support tickets and keep users informed about progress
Escalate complex cases to technical or billing teams when needed
Occasionally join short calls with users to clarify issues
Share customer feedback and recurring problems with the team to improve the product
What we're looking for Hands-on experience with Facebook Ads / media buying (campaign setup, ad accounts, audits, troubleshooting, understanding how the platform works)
Strong written English (Upper-Intermediate or higher)
Ability to communicate clearly and calmly with customers
Analytical mindset and willingness to investigate issues, not just reply with templates
Ownership and responsibility for user requests
Attention to detail and structured thinking
Willingness to work in a customer-facing role and help users succeed
Availability to work in the required schedule (most of our customers are in the USA)
Previous chat support experience is a big plus, but not mandatory.
Nice to have Previous experience in customer support or chat support
AdTech or SaaS product background
Experience with tools like Intercom, CRM systems, or helpdesks
Experience working in remote, international teams
Details Full-time, fully remote
Working schedule: 9 hours per day (rotating shifts)
Unlimited paid vacation and sick leave
Professional development opportunities
Why this role is different
You'll work with real advertising cases , not just generic support questions
You'll deepen your expertise in Facebook Ads and Ad Tech
You'll directly influence customer success and product improvement
This role is a strong next step for media buyers who want to work with diverse advertising volumes in a real AdTech product and systematically expand their expertise beyond individual campaigns.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×