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Job Description & How to Apply Below
MyOperator is a Business AI Operator and a category leader that unifies Whats App, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run Whats App campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.
Role Summary
MyOperator runs a high-scale CPaaS platform (calls + messaging) and is now building voice and Whats App first AI agents for business customer facing workflows (sales & support).
This is a VP of Engineering role with a clear path to CTO. You will be the senior-most engineering leader from Day 1, reporting to the CEO, and you'll own engineering execution, architecture choices, hiring, and delivery.
12-month mission: build a repeatable platform and operating model to launch, measure, and scale AI agents fast-while keeping the existing CPaaS platform stable. Expect targeted improvements, not disruptive rewrites.
Current State (High-Level)
Scale:
Millions of calls/messages per day (production).
Stage: AI agents are in POCs - productization; focus is turning this into a repeatable rollout engine.
Platform:
Existing CPaaS is mission-critical; stability is non-negotiable.
Team:
Lead ~40-50 people engineering team.
What You'll Build:
The "Agent Factory"
The system to be created is focused on making agent deployment fast, safe, and measurable, comprising four main layers:
Agent Build & Orchestration Layer for creating reusable workflows, tool integration, and safe handling of fallbacks and human escalation.
Knowledge & Data Workflow for managing ingestion, curation, retrieval, and versioning of agent knowledge.
Quality System for ensuring quality through evaluation harnesses, golden conversations, regression testing, policy checks, and release gates.
Deployment System for managing versioning, staged rollouts, monitoring, rollback, and incident response.
All supported by a Learning Loop for continuous improvement through feedback capture, drift detection, and disciplined iteration.
Responsibilities
Engineering leadership
Hire and lead teams, build managers/tech leads, set execution cadence, and create a high-ownership culture.
Build strong technical leadership depth across teams.
Architecture & delivery
Make pragmatic architecture decisions, keep velocity high, and ensure production-grade reliability.
Drive core architecture decisions for the Agent Factory and CPaaS evolution.
Review and approve key design documents and technical standards.
Deep technical leadership (hands-on where it matters)
This is a deeply technical leadership role - not a pure people manager position.
Stay close to architecture and critical systems while leading the engineering organization.
Debug high-impact production issues when needed.
Guide implementation on complex or ambiguous problems.
Shape build-vs-buy decisions with clear technical and cost trade-offs.
Quality & operational excellence
Set the quality bar across engineering: testing, code reviews, release gates, and observability.
Ensure strong operational maturity including monitoring, on-call practices, and incident response.
AI-native delivery practices
Adopt AI-assisted development to increase throughput and quality, with strong guardrails (reviews, tests, release checks).
CPaaS stewardship
Maintain stability and performance; make improvements only where needed to support agent scale and reliability.
How You'll Operate
You should be comfortable operating at multiple levels:
Strategy - org design, roadmap trade-offs, long-term technical direction.
Architecture - distributed systems, reliability engineering, LLM/agent systems.
Execution - guiding implementation, reviewing designs, solving hard technical problems.
We're looking for a leader with strong technical credibility - someone senior engineers respect and want to build with.
Decision…
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