MDM Administrator; Jamf Pro​/Miradore

Position: MDM Administrator  (Jamf Pro/ Miradore)
Location:

Remote
Type:
Full-time Contractor

Wireless Support helps US-based Home Services businesses and Amazon DSPs manage their mobile devices and telecom services.

We’re looking for a  hands-on MDM Administrator/Engineer  to own and lead our MDM practice.
This role will design the  MDM architecture for new clients , oversee the  ongoing management and optimization  of MDM for hundreds of existing clients, and handle  MDM escalations  that go beyond frontline support. You will be our in-house  MDM expert , with a focus on  Jamf Pro  for Apple devices and  Miradore  for Android/hybrid environments.

If you’ve spent years as the “MDM person” for your organization or MSP, and you enjoy designing smart configurations, solving tricky device issues, and continuously improving how MDM is used, this is for you!!

What You’ll Be Doing
1. Lead MDM Architecture & Onboarding for New Clients
2. Manage & Improve MDM for Existing Clients
3. Handle MDM Escalations & Troubleshooting
4. Implement Standards, Templates & Runbooks
5. MDM Maintenance & Continuous Improvement
6. Cross-Team Collaboration

What We’re Looking For
Must-Have Experience
3+ years of hands-on Jamf Pro experience  as an administrator/engineer.
Significant time as the  primary MDM expert  either:
In-house for an organization, or
At an  MSP/IT services provider  supporting multiple clients.
Experience  designing and implementing  at least one new MDM environment, not just maintaining one you inherited.
Strong familiarity with  iOS  and  Android  device management concepts (enrollment, profiles, policies, app deployment, compliance).
Comfort handling  escalated MDM troubleshooting  in complex real-world environments.

Nice-to-Have Experience
Exposure to  Miradore  or other Android/hybrid MDM platforms (Intune, Kandji, etc.).
Ability to help  automate  across many MDM sites (e.g., scripting, APIs, templates, reusable patterns).
Solid documentation habits: runbooks, how-tos, and internal knowledge base content.
Security-minded approach: understanding of common security baselines for mobile devices.

Who You Are
Structured and methodical  – you think in terms of architectures, standards, and repeatable patterns.
Excellent troubleshooter  – you enjoy digging into messy problems and getting to root cause.
Strong communicator  – able to explain MDM decisions and issues to non-technical staff and clients.
Proactive  – you don’t wait for problems; you look for ways to improve MDM usage and reduce future issues.
Reliable and calm under pressure  – you’re steady when escalations come in and clients are stressed.
Documentation-friendly  – you leave behind clear notes and runbooks, not tribal knowledge.

Other Details

Reports to:

Operations Manager
Supports:  Support/Helpdesk, Account Management, Sales, and indirectly the CEO
Environment:  Currently  Android-heavy  with a growing number of  iOS  devices across ~450+ clients and expanding.

Competitive Salary and Perks!
Join a vibrant culture that fosters personal and professional growth, offering numerous opportunities for development and advancement for those with a growth mindset!