Arabic Technical Support Engineer

Over 2,200 of the world’s leading organizations trust our client to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.

We are hiring a Technical Support Engineer for a leading support position based in India.

Reporting to :
Support Manager
Location :
Remote
Direct Employment

Responsibilities :
Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
Maintaining and updating the knowledge base, participating in the buildup of the support organization.
Introducing support methodologies, tools and more.
Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.

Position Requirements :
Requirements :
At least 2 years previous experience in similar position, in a software company
Experience in Linux/UNIX environments
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
Experience in support of network security software products
Independent, resourceful, problem-solver, result oriented
Excellent written and verbal communication skills in both Arabic & English
Fast learner
Team player, pleasant and with a high level of integrity
Operating well under-pressure, multi-tasking.
Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.

Advantages :
Proven experience supporting customers in the Middle East (ME) region
Experience in SRE/Dev Ops
Experience in Linux script languages (PERL, shell)