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Job Description & How to Apply Below
India (Remote) | ✈️ Travel Required | Enterprise Customers
, onboarding isn’t about “installing software.”
It’s about earning trust , navigating complex IT environments , and helping organizations understand how work really happens.
If you enjoy solving real-world enterprise problems, working closely with HR + IT teams, and owning customer outcomes end-to-end — this role is for you.
What You’ll Be Doing
You’ll own the customer journey from first onboarding call to successful enterprise go-live .
Lead onboarding & enablement for SMB and enterprise customers
Configure productivity rules, attendance logic, shifts, privacy controls & reports
Deploy desktop agents across Windows, macOS & Linux (from 10 to 1,000+ machines)
Handle silent installs, MSI/PKG deployments, scripts & policy-based rollouts
Troubleshoot enterprise environments (AD, security tools, permissions, proxies)
Stay calm and in control during escalations
Work with Product & Engineering to turn real customer needs into actionable feedback
Support adoption, retention & expansion opportunities
Occasionally travel onsite to make enterprise rollouts successful
This Role Is NOT For You If…
❌ You’re looking for a ticket-only support role
❌ You prefer strict scripts over judgment calls
❌ You don’t like customer-facing responsibility
✅ This Role IS For You If…
✔️ You enjoy ownership and autonomy
✔️ You’re comfortable talking to IT, HR, Ops & leadership
✔️ You understand how enterprise IT actually works (not just theory)
✔️ You like solving messy, real-world deployment challenges
✔️ You care about privacy, trust, and doing things the right way
️ What You Should Bring
2–5 years in B2B SaaS onboarding / implementation / IT support
Strong understanding of Windows, macOS & Linux
Experience with enterprise deployments (MSI, scripts, AD, endpoint tools)
Basic command-line comfort (Power Shell / Terminal / Shell)
Clear communication + calm escalation handling
High ownership mindset — you finish what you start
Why Join Flowace.ai
✨ Work on real enterprise deployments
✨ High visibility & ownership role
✨ Direct impact on customer trust and product direction
✨ Fast-growing SaaS with strong product vision
✨ Learn how modern organizations manage productivity responsibly
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