ServiceNow Consultant; Part-time

Position: ServiceNow Consultant (Part-time)
Job Title:

Service Now Consultant

Location:

Remote

Work Schedule:

2 hours per day   [7 pm to 9 pm IST]

Overview
We are seeking an experienced  Service Now Consultant (4–7 years of experience)  to provide  2 hours of daily support  across integrations, ITSM/ITOM modules, and platform maintenance activities. The ideal candidate will be highly hands-on with CMDB, MID Server, and integrations, and capable of managing post-clone and system configuration tasks independently.

Key Responsibilities

• Provide  daily Service Now support (2 hours/day)  for troubleshooting, enhancements, and configuration updates

• Manage and maintain  CMDB health , discovery mapping, and  MID Server  configuration

• Support  OAuth-based and API integrations  with external systems

• Handle  post-clone activities , reconfiguration, validation, and environment alignment

• Perform analysis and troubleshooting across  ITSM and ITOM  modules (Incident, Change, Problem, Discovery, Event Mgmt, etc.)

• Conduct  impact analysis  across multiple modules for changes and integrations

• Support and enhance Microsoft-based integrations such as  O365, MS Teams, Azure AD  within Service Now

• Assist with updates, workflows, notifications, and platform optimization tasks

• Collaborate with internal teams to address issues and deliver quick turnaround support

Qualifications

• 4–7 years of hands-on experience as a  Service Now Consultant / Developer / Administrator

• Strong expertise with  CMDB ,  Discovery ,  MID Server , and normalization

• Proven experience with  OAuth 2.0 integrations , REST/SOAP APIs, and system integrations

• Solid understanding of  ITSM and/or ITOM  implementation and troubleshooting

• Experience supporting  post-clone activities  and instance reconfiguration

• Preferred:
Prior experience integrating  Microsoft O365, MS Teams, and Azure services

• Service Now Certifications (CSA, CIS-ITSM/ITOM, CAD) are a plus

• Ability to work independently and support business-critical issues within tight windows