More jobs:
Job Description & How to Apply Below
CAE is a high‑technology industry leader in digital immersion, providing innovative solutions that help make the world a safer place. Our Flight Services division delivers advanced software solutions to more than 150 airline customers globally.
In This Role, You Will
Act as Second Level Support for global customers within the Flight Services organization, specifically supporting Crew Manager product solutions.
Analyze, replicate, and resolve medium to highly complex issues across application, environment, database, and network layers in a high‑availability environment using advanced diagnostic tools.
Provide support for both front‑end and back‑end applications, and recommend best‑practice approaches for system usage and maintenance.
Liaise with cross‑functional teams—Development, Product, Account Teams—to ensure proper prioritization and resolution of service requests and maintenance issues.
Serve as primary problem‑resolution contact for assigned airline accounts.
Apply technical expertise across Windows Server, UNIX/Solaris, Citrix, Oracle, PL/SQL, RDBMS scripting, and UNIX shell scripting to resolve complex issues.
Work under general supervision, with decisions periodically reviewed.
Participate in a 24×7 On‑Call rotation for critical or high‑severity incidents.
Contribute to team success and organizational impact through your decisions and troubleshooting.
Provide training to colleagues and new hires as required.
Engage in additional tasks or projects across the company as needed.
Minimum Qualifications
Bachelor's degree or higher.
3–5 years of Customer Support experience.
Strong analytical and troubleshooting mindset.
Familiarity with Windows and UNIX (Solaris) operating systems.
Knowledge of:
PL/SQL
Oracle database
UNIX shell scripting
Linux OS
Windows OS
Excellent verbal and written communication skills in English.
Strong organization, multitasking, and workload‑prioritization skills.
Airline/Crew Management domain experience.
AWS knowledge.
Preferred Qualifications
Background in C++ and Java coding.
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Regular
Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [HIDDEN TEXT] if needed.
Data Privacy
Privacy Statement | CAE
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×