Apprentice Application Support Analyst

About the Role:

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Job Description:

Apprentice Application Support Analyst
Join our dynamic Infrastructure & Operations team at S&P Global commodity Insights division as an Apprentice Application Support Analyst. In this role, you will provide operational and technical support for business-specific applications and systems. Collaborating with Infrastructure support teams, you will assist our business partners with first-line remote support for IT issues related to CI applications. Your responsibilities will include following standard operating procedures for incident and service requests, proactively monitoring applications, responding to alerts, and providing periodic health check reports.

Our team operates 24/7, requiring flexibility to work during APAC, EMEA, or AMER hours, including weekends on a rotational shift basis.

Key Responsibilities:

Serve as the first line of support for requests and incidents from business users, ensuring prompt responses and resolution within service level agreements.
Communicate effectively in both verbal and written business English, including writing technical support and process documentation.
Demonstrate excellent analytical and presentation skills.
Provide outstanding customer support with patience for users of varying technical abilities.
Work effectively under pressure in time-sensitive environments.

Qualifications:

Bachelor's degree in computer science, Information Technology, or a related field.
Basic knowledge of operating systems, preferably Linux or Windows Server.
Familiarity with collaborative platforms like Microsoft SharePoint, Box, One Drive, and MS Teams.
Understanding of infrastructure concepts related to distributed applications (load balancers, networking, firewalls, NAT, virtual servers).
Exposure to tools such as PuTTY, RDP, SSH, WinSCP, MySQL Query Browser, or other database tools.
Basic knowledge of cloud computing (AWS) and proficiency in Microsoft Office/Office 365, especially Excel (macros, worksheets, and add-ins).
Understanding of IT Service Management frameworks (ITIL or similar) is beneficial but not essential.
Preferred

Skills:

Internship or project experience in information technology.
Eagerness to learn and adapt quickly.
Strong communication skills.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at  .

What's In It For     You

Our Mission:
Advancing Essential Intelligence.

Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:
Health & Wellness:
Health care coverage designed for the mind and body.

Flexible Downtime:
Generous time off helps keep you energized for your time on.

Continuous Learning:
Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future:
Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks:
It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics:
From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have…