Job Description & How to Apply Below
Duration:
Long Term
Location:
100% Remote
Job Description:
Required Skills and Qualifications:
- We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc.
- We would need them to work in US hours.
- We are looking for someone who can do application support, not network/IT support.
- They also reference Service Now skills, we need someone who understands JIRA.
- We would also love to have someone who has administered SharePoint before, rather than just providing access.
- This would include configuration and customization of SharePoint sites on our Bay page, monitoring usage, and some integrations with other systems.
- For application support, they need to be able to quickly learn our internal third-party applications to provide tier 1 support (configuration as needed), manage SLAs for tickets, ensure the right user is assigned tickets and assist in prioritization.
- They also need to gather and present metrics related to application tickets.
Interested, please share resume to ramya.k
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