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Job Description & How to Apply Below
Networking Engineer
Role:
Network Engineer Tier-3
Designation:
Senior Engineer – Networking
Work Location:
Mangalore
Shift: 9 hours per day
About Us
Unify
CX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.
AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, Unify
CX delivers scalable, personalized, and compliant solutions that create real business impact.
Unify
CX is a certified minority-owned business and an EOE employer who welcomes diversity.
Role Overview
Network Maintenance & Support:
Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and Mikro Tik equipment.
Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity. o Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.
Network Configuration:
Participate in the setup and configuration of network devices.
Implement network security measures and ensure compliance with organizational policies.
Conduct routine network maintenance and updates.
Documentation & Reporting:
Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.
Assist in preparing network performance reports and analysis.
User Support:
Provide technical support to end-users experiencing network issues.
Collaborate with the support team to resolve network-related problems promptly.
Continuous Learning:
Stay updated with the latest developments in networking technologies and best practices.
Pursue relevant certifications and training opportunities.
Required Skills And Qualifications
Experience:
3 to 5 years of experience in a related field/position.
Educational Background
Associate degree or higher in Computer Science, Information Technology, or a related field.
Technical
Skills:
Fundamental knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, etc.).
Experience with or knowledge of Ruckus, Cambium Networks, and Mikro Tik devices.
Familiarity with WiFi networking concepts and best practices.
Proficiency in network troubleshooting tools and techniques.
Must Requirements:
Must be willing to work in a fixed USA Day shift, including weekends.
Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.
Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication (verbal and written) and teamwork skills.
Ability to manage time effectively and prioritize tasks.
Preferred Skills And Qualifications
Hands-on experience with network configuration and management.
Familiarity with network monitoring tools.
Basic scripting or automation knowledge
Why Join Us
Impactful Work:
Make a real difference by helping customers solve their technical problems.
Innovative Environment:
Work with cutting-edge technology and be part of a forward-thinking company.
Supportive Team:
Join a team that values your contributions and supports your growth.
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