Learning and Development Manager

Job Summary:

Food Whisperer is seeking an experienced  Learning & Development (L&D) Manager  who will be responsible for designing, implementing, and managing employee learning and development initiatives across the organization. The role focuses on enhancing employee skills, improving operational efficiency, strengthening leadership capabilities, and ensuring consistent training standards across central kitchens, outlets, and corporate teams.

Key Responsibilities:

1. Learning Strategy & Planning
Develop and implement the  Learning & Development strategy  aligned with Food Whisperer’s business goals.
Identify training needs through performance reviews, operational feedback, and business requirements.
Create annual  training plans and learning calendars  for all departments.
2. Training Program Development
Design and implement training modules for  kitchen staff, chefs, service teams, operations, and corporate employees .
Develop  leadership development programs  for supervisors and managers.
Create structured  onboarding and induction programs  for new hires.
3. SOP & Skill Development
Develop training content aligned with  operational SOPs, food safety standards, and service guidelines .
Train teams on  menu knowledge, kitchen processes, hygiene practices, and customer service standards .
Ensure consistent skill development across multiple locations.
4. Training Delivery & Implementation
Conduct classroom training, workshops, and on-the-job training sessions.
Coordinate with  Chef Managers, Operations Managers, and HR teams  for training execution.
Support the rollout of new menus, systems, and operational processes through training.
5. Performance & Capability Building
Conduct  skill assessments, training evaluations, and competency mapping .
Identify high-potential employees and develop  career development plans .
Implement coaching and mentoring programs.
6. Training Administration & Reporting
Maintain training records, certifications, and documentation.
Track training effectiveness through  KPIs, employee feedback, and operational improvements .
Prepare  monthly training reports and development metrics  for leadership.

Qualifications:

Bachelor’s degree in  Hospitality Management, Human Resources, Business Administration, or related field .
Certification in  Training & Development or Learning Management Systems (LMS)  is an advantage.

Experience:

3–8 years of experience  in Learning & Development, preferably in  hospitality, food service, catering, or cloud kitchen industry .
Experience managing  training programs for operational teams and corporate employees .
Key

Skills:

Learning & Development Strategy
Training Program Design
Leadership Development
SOP & Process Training
Performance Management
Communication & Facilitation Skills
Stakeholder Management
Training Analytics & Reporting
Preferred Candidate Profile:
Experience in  QSR chains, cloud kitchens, hospitality groups, or large-scale food operations .
Ability to manage  multi-location training programs .
Strong understanding of  food operations, service standards, and employee capability development .