Tele-counselor

Minimum Qualification  - Graduation

Location -  Delhi / NCR

Fresher with good verbal and written communication skills can apply.

Job Responsibilities :
Handling both inbound and outbound calls
Effective counselling of the student and the parents. Guiding the students according to their area of interest. Complete knowledge of the admission process
Engaging the students, their parents and MSF members, for coming up with a solution, if the student faces some issue, together help the student
Regular follow ups and Daily update of enquiry list with remarks and ensure student conversion. Centre tour to prospective students and parents
Help in conducting activities in and outside the office premises related to student enrollment
Maintain records on a regular basis. Proper filing and documentation of the enrolled candidates
Share reports as per agreed TAT
Error free data, ensure correctness of the records
Ensure front desk is tidy; timely availability of all necessary stationery and material to the faculty
First point of contact for all student and parent’s grievances, interactions & any issues. Attending queries and escalating it to concerned department.
Taking care of all the external correspondence - couriers, calls, e-mails in consultation with Enrolment Lead and Centre Manager.
Giving prior information to the students for fee collection. Follow up of fee on regular basis as per the policy and update to Center Manager in case of default