Customer Solutions Specialist; Geotechnical Engineer

Customer Solutions Specialist (Geotechnical Engineer)

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world‑leading technology at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

Role

The Customer Solution Specialist (CSS) is dedicated to providing technical support, subject‑matter expertise, and product advice to our regional sales teams and customers. The role requires a domain specialist and sits within the regional Customer Solutions team. The ideal candidate will bring proven technical and solution‑design skills gained within a complex technology‑solution sale market, be customer‑facing, and able to interface with prospects and customers with charisma and presence to quickly understand their software environment, identify and propose solutions that improve their business processes, and ultimately enable success.

They will present complex technical solutions with gravitas, "join the dots" between technology and business benefit, recommend optimal solution designs, and manage customer expectations to establish and maintain technical credibility. Communication across cultures and with non‑native English speakers will be essential. The role will require proficiency across multiple solutions in the Seequent suite and a generalist technical sales/SME capability to support go‑to‑market teams.

The position is a key part of our expanding footprint and offers significant travel.

Our expectations of you

• Become proficient as a generalist CSS across the Seequent product portfolio, including Leapfrog, Central, Open Ground, Geo Studio, PLAXIS, and other products or solutions as required;
• Learn from the customer how, what, where and why they are using our products or competitive products and the problems they are trying to solve, then feed that information back to the appropriate teams;
• Develop and share your own technical expertise to provide advisory support to customers, colleagues, and peers, enabling them to meet their objectives.

Professional Capabilities

• Demonstrate the ability to question, listen, and analyse to establish the current and desired picture;
• Provide solutions appropriate to the client’s needs to improve their business results;
• Respond to customer technical queries, providing timely and professional support;
• Be authentic, becoming a business partner and trusted advisor to clients, peers, and prospective customers;
• Work as a team player, identifying and progressing opportunities within new and existing customers;
• Set up demonstrations, webinars, and supply product information to prospective customers;
• Champion CRM by ensuring accurate maintenance of the client database to provide vital market information.

Marketing and Business Goals

• Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions;
• Assist, facilitate and support all product upgrades, new releases, and new products.

Skills, knowledge and competencies required to be great at this role

• Experience in finite element analysis, finite element modelling, numerical modelling;
• Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry;
• Tertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely related discipline;
• Operational experience in civil or environmental construction projects an advantage;
• Experience using, developing, or testing commercial software in GIS, geospatial, 3D modelling, geoscience, numerical modelling, or data management an advantage;
• Technical orientation and natural curiosity for how software works, passion for being an expert user and technical guru;
• Relationship building abilities;
• Demonstrate the ability to support sales with technical information and insight, advice,…