Child Support Supervisor

This position supervises an Intergovernmental unit within DCSS composed of 6-8 Child Support Specialists. Duties include planning, assigning, reviewing, evaluating, mentoring, and training staff in establishing and enforcing child support orders. Supervisors are responsible for executing corrective and disciplinary actions, developing performance plans and reviews, and resolving grievances. Supervisors provide input on the development, implementation, and evaluation of program policies and procedures, and maintain contact with custodial and non-custodial parents, internal units, Attorney General’s office, Family Court, and other agencies.

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of paternity.
• Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
• Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
• Review case record to answer questions from obligee/obligor, employers, in state and out-of-state agencies, and elected officials. Document all inquiries in an automated system.
• Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
• Maintain records and reports and share information with other public/private agencies.
• Interview obligee/obligor to elicit sensitive information from persons of various socio-economic backgrounds.
• May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
• Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
• Three years experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
• Three years experience in interpreting child support laws, rules, regulations, standards, policies and procedures.
• Three years experience in narrative report writing.
• Three years experience in legal or judicial mediation.
• Three years experience in quality improvement such as evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
• Knowledge of staff supervision acquired through coursework, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of a conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. For more…