QSR General Manager

Join to apply for the QSR General Manager role at Capriotti's Sandwich Shop

• Monthly bonus program - based off store performance metrics
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive Pay

Capriotti’s Sandwich Shop is a fast‑paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast‑paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

• 45 hours per week (more as needed)
• Nights/weekends/closing shifts a must
• 5 years GM experience running QSR shop
• Excellent FOH and BOH (inventory) POS experience a must
• Must have excellent previous employer references
• Must have experience driving sales
• Must have experience controlling COGS costs and labor costs
• This is a hands on position - player / coach role
• Must have excellent customer service skills
• Must have excellent team member training skills
• $50K+ salary with bonus

• Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluate results to choose the best solution for problem‑solving.

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi‑task; can remain “hands‑on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e‑mail, spreadsheets, and other documents).

• Ability to withstand work conditions in temperatures of 0°F or less and up to 100°F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Mid‑Senior level

Full‑time

Management and Manufacturing

Restaurants