Mobility Coordinator; Part-Time

Overview

This position is responsible for providing customer service, scheduling transportation, coordinating transportation services with other transportation sources as needed, and becoming familiar with other resources in the community to improve overall mobility for the general public.

• Provide customer service and handle transportation-related inquiries and requests.
• Schedule transportation and coordinate transportation services with other transportation sources as needed.
• Utilize multi-line phone system and manage multiple calls at once; monitor emails for transportation requests.
• Interact with individuals coming into the building and maintain a calm, professional demeanor with clients and/or clients’ families during stressful situations.
• Maintain records of transportation requests in a retrievable manner and input personal information into computer software accurately.
• Work with various transportation providers to assist clients and understand available options.
• Dispatch and schedule duties as needed for effective collaboration with mobility management.
• Build and maintain working relationships with community partners relevant to connecting transportation.
• Participate in outreach and education efforts on transportation resources.
• Performs other duties as assigned by supervisor.

You may also call or email Kathy Laughlin with any questions at K

• High School Diploma, GED, or equivalent work experience.
• A valid Driver’s License, as well as an acceptable driving record.
• Ability to communicate effectively, both orally and in writing.
• Ability to perform basic arithmetic, read, and interpret documents.
• Ability to speak effectively with individuals and small groups, respond to questions, instruct, train, and provide directions to customers.
• Ability to establish and maintain working relationships within various departments.
• Ability to work independently.
• Ability to handle multiple priorities and projects as directed.
• Ability to demonstrate initiative and judgment.
• Ability to use tact and discretion, and maintain confidentiality.
• Proficiency with a multi-line phone system and managing multiple calls.
• Customer service experience with a passion and ability to help others.
• Ability to work effectively with clients and customers, specifically elderly, disabled or medically fragile individuals or family members who may be upset or distressed.
• Ability to work with various transportation providers to assist clients.
• Thorough knowledge of DCTB policies and rules as they apply to the general public.
• Ability to work a flexible schedule between 5:00 a.m. and 9:00 p.m. Monday through Friday, and Saturdays 8:00 a.m. to 8:00 p.m.

DCT is a drug and alcohol-free workplace. All job offers are contingent upon taking and passing a pre-employment drug and alcohol test, and a background check.